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About the Role

The Community Associate will support the Community Manager in ensuring smooth daily operations and delivering an exceptional experience for all Members and Visitors.

Responsibilities

• Maintain and stock shared kitchen spaces and common areas.
• Conduct inventory and procurement processes.
• Conduct exemplary tours for prospective members and follow up as required.
• Perform cleaning duties.
• Resolve issues and provide tech support for onsite Members, including meeting rooms, zoom rooms, printers, phones, and internet.
• Maintain reception coverage for all Members, guests, and vendors.
• Manage inbound/outbound reception phone calls, including responding, redirecting, and forwarding.
• Capture photographs and content for company social media accounts.
• Manage and oversee the location calendar, daily appointments, and scheduling of meeting rooms and onsite resources.
• Maintain accurate member database information.
• Greet and customize experiences for all members.
• Manage mail services for all members, including forwarding, delivering to office, and scanning.
• Track and upload receipts for all procurement expenses.
• Accountable for timely submissions of Monthly Credit Card Purchase Orders.
• Submit monthly printer logs to accounting.

Requirements

• Occasional after-hours and weekend work required.
• Shifting workday hours based on opening and closing duties.
• Required cleaning tasks and daily rounds.
• Ability to move 30lbs as it relates to onsite inventory, storage, and member equipment needs.
• Strong customer service orientation.
• Excellent communication skills, both written and verbal.
• Exceptional time management, organizational and people skills.
• Proficiency in various technology platforms and related systems.
• Energetic and active in building meaningful relationships.
• Creative thinker, flexible and appreciate a little creative chaos.
• Thrive under pressure and want to work with the best team at all times.
• Always in search of new ideas and love a good challenge.
• Speak up and expect to be heard.
• Always do what it takes to do better.

Skills

• Customer service
• Written communication
• Verbal communication
• Time management
• Organization
• People skills
• Technology platforms
• Social media content creation

Location

• Onsite

Work Type

• Full-time

Experience Level

• Entry-level

Benefits

• Comprehensive benefits covering health and medical expenses
• Health Spending Account
• Employee and Family Assistance Program
• Flexible Paid Time Off
• Professional Development Funds and Resources
• Complimentary tea, coffee, and snacks

About the Company

• iQ Offices creates inspiring workplaces that empower Members to thrive.
• Offers flexible terms, stunning interiors, and top-tier service.
• Canada’s largest Canadian-owned coworking provider since 2012.
• Prime downtown locations.
• Core Values: CARE (authenticity, empathy, respect), CURIOSITY (explore, learn, improve), IMPACT (curate lasting experiences), OWNERSHIP (pride in work, own outcomes, pursue excellence).

Equal Opportunity

• Proud to be an equal-opportunity employer committed to fostering diversity and inclusion.
• Consideration for employment regardless of race, religion, gender, gender identity or expression, sexual orientation, ethnicity, creed, disability, or age.
• Dedicated to providing accommodations throughout the recruitment process to ensure accessibility for everyone.