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About the Role

We are looking for a Senior Manager, Customer Success Applications to join our GTM Applications team. This role will lead and develop the CS Platforms team, own the post-sale platform stack, and design and build CS-domain AI agents and automations in-house.

Responsibilities

• Lead and develop the CS Platforms team.
• Own the post-sale platform stack: Salesforce Service Cloud and CS objects, the Customer Success platform, Professional Services tooling, and support and conversational AI.
• Design and build CS-domain AI agents and automations in-house using Claude and related tooling, shipped through GitHub pull requests with peer review.
• Own build-versus-buy and manage the CS support-AI vendors, including selection, configuration, and ongoing operation.
• Build on Clio's Enterprise AI platform and within its governance.
• Partner with Data Engineering and Data Insights on the data that feeds the CS stack.
• Set the roadmap with stakeholders across Customer Success, Support, Professional Services, and the wider Revenue Operations org.

Requirements

• 5+ years building on Salesforce, with depth in Service Cloud and post-sale objects.
• 3+ years leading a technical team.
• Experience with Git and GitHub and a pull-request-based workflow.
• Fluency with AI development tools (Claude or equivalent) and AI-assisted or agent-based workflows.
• Experience managing SaaS or AI vendors and running build-versus-buy decisions.

Skills

• Salesforce Service Cloud
• Git
• GitHub
• AI development tools (Claude or equivalent)
• SaaS vendor management
• AI vendor management

Location

• Vancouver
• Calgary
• Toronto
• Canada (Remote)

Work Type

• Hybrid

Experience Level

• Senior Manager
• 3+ years leading a technical team
• 5+ years building on Salesforce

Salary/Compensations

• $144,800 to $181,000 to $217,200 CAD

Benefits

• Competitive, equitable salary
• Top-tier health benefits, dental, and vision insurance
• Flexible time off policy, with an encouraged 20 days off per year
• $2000 annual counseling benefit
• RRSP matching and RESP contribution
• Clioversary recognition program

About the Company

• Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.
• We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.
• We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations.
• Clio is on a mission to transform the legal experience for all.
• Clio is the global leader in legal AI, building the platform that powers the future of legal work.
• With the scale, data, and ambition to redefine how the legal industry operates, we are advancing a comprehensive strategy that spans the full lifecycle of legal work—from knowledge and insight to execution and outcomes.
• At the center of this vision is the Intelligent Legal Work Platform, the legal industry’s first System of Action.
• By combining Clio’s core product suite with Clio Work and AI-native capabilities, the platform turns information into insight and insight into action.
• As we expand into the enterprise, Clio for Enterprise extends this foundation to support the complexity, scale, and operational rigor of global organizations through solutions like Clio Operate and Vincent by Clio.
• Backed by industry-leading data and intelligence, Clio is building the infrastructure that enables legal teams to operate with greater speed, confidence, and impact.
• Clio’s leadership and momentum have been recognized globally.
• In 2022, we achieved Centaur status, a milestone reached by fewer than 200 private SaaS companies worldwide.
• We are a proud honoree of the Forbes Cloud 100 and Fortune’s Future 50, have been named Innovator of the Year, and are a Platinum Club member of Canada’s Best Managed Companies.
• We are consistently recognized as one of Canada’s Top 100 Employers and a Top Employer for Young People, with our international offices also earning placements on Great Place to Work’s Best Workplaces lists.
• Headquartered in Vancouver, Canada, Clio has grown to more than 2,000 employees across offices in Toronto, Calgary, Dublin, Manchester, Sydney, Barcelona, and Bogotá—bringing together diverse perspectives to solve one of the world’s most complex and impactful professional challenges.
• Join Clio and help define the future of legal work through AI.
• Learn more at clio.com/careers.

Equal Opportunity

• Our team shows up as their authentic selves, and are united by our mission.
• We are dedicated to diversity, equity and inclusion.
• We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from.
• We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation.
• We are committed to equal employment and we encourage candidates from all backgrounds to apply.
• Clio provides accessibility accommodations during the recruitment process.
• Should you require any accommodation, please let us know and we will work with you to meet your needs.