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About the Role

This role is responsible for delivering friendly customer service, assisting customers with their shopping needs, and ensuring a fast and friendly checkout experience. Key duties include truck unloading, merchandising, store recovery, and supporting omni-channel processes.

Responsibilities

• Deliver friendly customer service and assist customers with their shopping needs.
• Ensure a fast and friendly checkout experience.
• Complete truck unloading and merchandising duties.
• Maintain store recovery standards.
• Provide solutions to customer inquiries.
• Execute cash handling to standards.
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unload, stocking, and planogram (POGs) processes.
• Perform merchandise recovery and maintenance, including the merchandise return/go-back process.
• Perform Store In Stock Optimization (SISO) and AD set duties.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and Company programs.
• Interact with others in an accepting and respectful manner.
• Cross train in Custom Framing selling and production.
• Perform other duties as assigned.

Requirements

• Must be available to start at 5am to assist with truck unload and merchandising duties.
• Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.
• Team members in this role must be at least sixteen (16) years or older.

Skills

• Retail experience
• Customer service experience
• Cash handling
• Omni channel processes
• Custom Framing selling and production

Location

• SYDNEY, NS
• Los Angeles County

Work Type

• Full-time
• Part-time

Experience Level

• Entry Level

Benefits

• Health insurance (medical, dental, and vision)
• Paid time off
• Tuition assistance
• Generous employee discounts

About the Company

• The Michaels Companies Inc. purpose is to fuel the joy of creativity and celebration.
• The leading destination for creating and celebrating in North America.
• Operates over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca.
• Also owns Artistree, a manufacturer of custom and specialty framing merchandise.
• Founded in 1973 and headquartered in Irving, Texas.
• Michaels is the best place for all things creative.
• Core values: We put people first, We do the right thing, We’re always improving our craft, We hold ourselves accountable, We’re better together.

Equal Opportunity

• Michaels is an Equal Opportunity Employer.
• We are here for all Team Members and all customers to create, innovate and be better together.