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About the Role

Southwest Ontario Aboriginal Health Access Centre (SOAHAC) is seeking a Quality and Decision Support Analyst to join their interdisciplinary staff team. This role is crucial for ensuring the accurate and timely provision of data to various organizational levels, supporting data quality assurance, and facilitating program-specific quality improvement projects. The analyst will provide access to key reports, offer technical support, and contribute to evidence-informed decision-making.

Responsibilities

Lead the development, implementation, monitoring, and evaluation of organization quality improvement initiatives aligned with strategic priorities, accreditation standards, legislative and best practices.
Facilitate quality improvement projects using recognized methodologies (e.g., PDSA cycles, Lean, Root Cause Analysis, process mapping and continuous quality improvement approaches).
Support managers and interdisciplinary teams in identifying improvement opportunities, establishing performance measures, and developing action plans to improve client outcomes, service delivery and operational effectiveness.
Take the lead in identifying indicators and targets for the organization's annual Quality Improvement Plan (QIP), including the monitoring processes and reporting requirements.
Develop, monitor and report on key performance indicators (KPIs) and organizational performance measures to support evidence-informed decision-making.
Document and communicate issues and solutions for system improvements as part of ongoing quality assurance initiatives.
Support the implementation and sustainability of quality assurance to ensure data integrity.
Collaborate with clinical and administrative teams to establish a culture of continuous quality improvement, accountability and learning.
Create and maintain recurring and ad-hoc reporting, supporting the interpretation and troubleshooting of underlying data.
Support the creation of organization dashboards to summarize performance data.
Provide training and data management expertise across teams in the organization.
Support organizational evaluations, program reviews and outcome measurement activities to assess effectiveness and inform future planning.
Ability to work outside normal business hours as required on occasion.
Perform other duties as assigned by the Manager, Quality & Compliance in accordance with the organization’s objectives.

Requirements

Minimum 5 years of digital health records experience.
Demonstrated success overseeing quality improvement and risk management activities including deliverables such as internal and external quality reports, data collection & analysis, program evaluation methods & techniques and effective communication and presentation skills.
Excellent computer proficiency with expert knowledge of Microsoft 365 features and functionality.
Administrator / front-line user in-depth knowledge of Telus PS Suite and / or other EMR platforms.
Experience implementing projects and change management methodologies.
Knowledge of culture and local Indigenous communities in Southwestern Ontario an asset.
Must be supportive of both Indigenous and western models of wellness and healthcare.
A genuine respect for Indigenous cultures and practices, with an openness to learning and engaging with Indigenous communities.
Experience with Indigenous communities an asset.
Understanding of primary health care, clinical and social service practices.
Experience working with a geographically dispersed team across multiple locations.
Exceptional attention to detail and accuracy.
Ability to manage confidential and sensitive information.
You are a team player who can establish and maintain effective working relationships with others and across teams.
Excellent interpersonal and communication skills with the ability to interact positively with community members, management and staff.
You have a valid driver’s license and access to a vehicle, as travel within the region may be needed.
You’ll also need a clean police check and up-to-date immunization and records.

Skills

Data provision
Data quality assurance
Quality improvement projects
Reporting tools and methods
Technical support
Microsoft 365
Telus PS Suite
EMR platforms
Project implementation
Change management
Indigenous cultural knowledge
Primary health care
Clinical practices
Social service practices
Organization
Time management
Attention to detail
Accuracy
Confidential information management
Teamwork
Collaboration
Interpersonal skills
Communication skills
Driver's license
Access to a vehicle
Police check
Up-to-date immunization and records

Location

London, ON

Work Type

Full-time
Permanent

Experience Level

Minimum 5 years of digital health records experience

Salary/Compensations

$62,890- $78,613 per year

Benefits

3 weeks’ vacation
12 health days
3 personal days
5 spiritual/cultural days
Professional development days
Birthday off
Comprehensive health, dental, life insurance, and more
HOOPP (defined benefit plan)

About the Company

Southwest Ontario Aboriginal Health Access Centre (SOAHAC) is a diverse, dynamic, multiservice Indigenous health and wellness agency.
We strive to provide quality, wholistic health services by sharing and promoting traditional and western health practices to enable people to live in a more balanced state of well-being.
SOAHAC provides services to Indigenous people including those who live on and off reserve, status, non-status, Inuit, and Metis within the Southwest, Waterloo Wellington and Erie St Clair regions.
SOAHAC has a mandate of ensuring that health services are accessible, of high quality, and are culturally appropriate.
It is SOAHAC’s objective to build health care capacity within Indigenous communities.

Equal Opportunity

SOAHAC values diversity and is an equal opportunity employer.
We are committed to providing accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
SOAHAC values diversity and is an equal opportunity employer; however, hiring preference will be given to qualified Indigenous applicants.
SOAHAC is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.