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About the Role

The Claims Quality Assurance Analyst is responsible for conducting comprehensive reviews of claims files to ensure compliance with regulatory and internal quality frameworks. This role involves assessing adherence to Hiscox Claims Best Practices, identifying trends, and recommending corrective actions to enhance claims performance. The Analyst supports the preparation of detailed management information (MI) and analytic reports, communicates key findings to relevant stakeholders, and supports the development and implementation of training and remediation plans.

Responsibilities

Conducting Quality Assurance Audit, both internal & TPA, reviewing claims, and measuring results against Hiscox’s best practice standards and regulatory requirements.
Undertake regular re-review of assessor reviews to ensure calibration in scoring and assessment.
Supporting preparation of qualitative management information and analytical reports that highlight claims findings, emerging trends, and areas requiring attention.
Synthesize data, present actionable recommendations, and ensure clear communication with stakeholders to facilitate informed decision-making.
Collaborate with business units and management teams to provide constructive feedback, deliver training sessions, and propose remedial action plans.
Maintain a sound understanding of relevant classes of business, products, and services within the London Market.
Maintain a sound understanding of relevant policies, processes, and systems utilized by the London Market claims function.
Maintain an understanding of the legal and regulatory environment within which the London Market operates.

Requirements

Claims Quality Assurance review handling is a must.
Knowledge or experience of working in the Lloyds London Market.
Experience of working across multiple internal and external teams including third party suppliers.
Strong people and relationship building skills, notably influencing and negotiating.
Excellent communication skills, both oral and written.
Ability to analyze complex issues, be pragmatic, commercial, and solution-oriented.
An ability to use own initiative and confidence in making decisions, as well as ability to work within a team.
Good commercial awareness.

Skills

Quality Assurance
Claims Handling
Data Analysis
Reporting
Stakeholder Engagement
Training
Remediation Planning
Influencing
Negotiating
Communication
Problem-Solving
Commercial Awareness

Location

London

Work Type

Permanent
Full Time
Hybrid

Benefits

Great employee benefits that take care of your mental and physical wellbeing.

About the Company

As an international specialist insurer, Hiscox is selective and focuses on key areas of expertise and strength.
The company culture encourages challenging convention and looking for better ways of doing things.
Hiscox insures the unique and the interesting, and searches for talented people who are smart, reliable, and look out for customers and each other.
The company believes in doing the right thing, making good, and rebuilding when things go wrong.
Everyone is encouraged to think creatively, challenge the status quo, and look for solutions.
Hiscox is a solid business that likes to do things differently and constantly seeks to evolve.
The company has roots going back to 1901 but is ambitious and going places.
Life at Hiscox is anything but dull.
Hiscox is a global, specialist insurer headquartered in Bermuda and listed on the London Stock Exchange.
With 3,000 employees and 32 offices in 12 countries, Hiscox offers opportunities for people with talent, spark, and ambition.
The company prioritizes strong values such as integrity and courage, where people pull together to do the right thing for each other and customers.

Equal Opportunity

At Hiscox, we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success.
We have introduced hybrid working to encourage a healthy work life balance. This hybrid working model is set by the team rather than the business to enable you to manage your own personal work-life balance. We see it as the best of both worlds; structure and sociability on one hand, and independence and flexibility on the other.