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About the Role
At AvalonBay Communities, we pioneer exceptional living experiences. We are searching for an accomplished property management professional with a passion for innovation and a vision for excellence to spearhead office operations, set new standards for quality, and ensure residents experience luxury living. The Community Manager is responsible for the overall management of an apartment community or group of communities, overseeing all aspects of office operations, from leasing and resident relations to partnering with maintenance teams and ensuring financial performance goals are met.
Responsibilities
- Foster positive relationships with residents, addressing their concerns and resolving issues promptly.
- Enforce lease agreements and community policies consistently and fairly.
- Organize and manage resident events and initiatives to promote a sense of community.
- Prepare and manage the property's budget, including revenue, expenses, and capital improvements.
Requirements
- High School diploma or equivalent (GED) required.
- 5+ years of multi-family or related property management experience required, equivalent experience in retail and/or hospitality property management.
- 2+ years of people management experience.
- Experience managing community operations, including financial performance, customer service, communications, marketing, negotiation, crisis management, and staffing.
- Previous experience utilizing data/reports to develop solutions to sustain high standards of customer service, optimal revenue generation, and effective expense management.
- Successfully resolves resident issues.
- Experience supporting and developing subordinates and providing feedback and coaching to subordinates that result in improved performance.
- Ability to exercise professional judgment with composure.
- Manages contracts with third party service providers.
Skills
- Financial performance management
- Customer service
- Communications
- Marketing
- Negotiation
- Crisis management
- Staffing
- Data analysis
- Leadership
- Professional judgment
Location
- San Francisco, California
Work Type
- Full-time
Experience Level
- 5+ years of multi-family or related property management experience
- 2+ years of people management experience
Education Level
- High School diploma or equivalent (GED)
- Bachelor’s degree preferred
Salary/Compensations
- $86,500.00 - $124,000.00
Benefits
- Comprehensive benefits — health, dental and vision
- 401(k) with company match
- Paid vacation and holidays
- Tuition reimbursement
- Employee stock purchase plan
- Growth based on achievement and promotion from within
- Associate recognition programs
- 20% discount on apartment homes
About the Company
- Creating a better way to live is the purpose that binds AvalonBay associates.
- At AvalonBay, every day is an opportunity to make a difference in someone's life.
- Founded in 1993, AvalonBay has a distinct track record of serving people and growing communities in some of the best U.S. markets.
- We offer compensation and benefits that are among the best in the business.
Equal Opportunity
- AvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment.
- AvalonBay makes employment decisions without regard to a person’s race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law.
- AvalonBay will consider for employment qualified applicants with criminal histories in a manner consistent with requirements under the law.