About the Role
The Leasing Consultant is responsible for welcoming prospective residents, coordinating tours, and responding to leasing inquiries. This role also involves interacting with current residents regarding daily issues and lease renewals, serving as a central communication point between residents, management, and maintenance teams.
Responsibilities
- Serve as the welcoming first point of contact for all residents, prospects, and visitors to the community
- Effectively lease apartments and sell property’s products and services in accordance with budget
- Ensure Fair Housing Standards in all matters when working with prospects and residents
- Follow up on leasing traffic entries and monitor traffic trends
- Maintain thorough product knowledge of property and that of major competition
- Assist with marketing activities to position Bell communities as communities of choice
- Coordinate the resident application review in accordance with Bell guidelines
- Complete lease packets and files for each resident to include the lease, all addendums and other forms
- Regular attendance and punctuality
- Proper documentation
- Follow up with residents throughout the lease
- Receive any resident inquiries, complaints, or issues and provide timely follow up
Requirements
- Understanding of and alignment with Bell Core Values
- Must demonstrate support of BAL strategic drivers
- Must demonstrate ability to provide exceptional customer service
- Must be able to work on a team or in a team environment
- Must present a professional image
- Must be resourceful and well-organized
- Ability to successfully work on a team
- Physical requirements of the job: Walking, bending, reaching, climbing, and lifting to 30 lbs.
- Ability to work with mechanical and electrical equipment, as well as hazardous materials
- Must be comfortable with heights and moving heavy objects
Skills
- Excellent oral and written communication skills
- Strong working knowledge of MS Office Suite
- Exceptional customer service skills
- Professional image
- Good decision-making skills
- Knowledge on how businesses work
Location
- 13 states and the District of Columbia
Work Type
- Full-time
Experience Level
- 1+ years’ customer service experience; hospitality or apartment leasing role
Education Level
- High School diploma or GED
Salary/Compensations
- Hourly: $27.00 - $28.00
- Incentive compensation opportunities are available and are performance based.
Benefits
- Opportunities for career growth
- Total rewards benefits package
- Family health insurance
- 401(k) match
- Vacation
- Personal Days
- Sick time
- Customized training programs
- Associate referral bonus plan
- Medical, dental and vision coverage
- Income protection
- Retirement savings
About the Company
- At Bell Partners, our mission is to be the apartment company of choice by creating value and honoring commitments to our residents, partners, and associates.
- We proudly serve our community of 85,000+ homes across 13 states and the District of Columbia.
- As stewards entrusted to contribute with care and appreciation, our 2,000 associates succeed in a dynamic space where everyone impacts.
- We take pride in producing outstanding results and fostering a work environment that allows everyone to contribute to their fullest potential.
- We rise above industry standards when every associate embraces their unique role and seizes the opportunity to make an impact.
- Our purpose at Bell Partners is to create communities our residents are proud to call home.
- We currently own or manage over 85,000 homes in North America and continue to grow.
- Our people are the most important part of our company.
- We believe in building a culture that encourages our associates to invest in and serve one another, while pushing each other to take risks, allowing us to grow together and make a difference.
- Join Bell to be a difference maker.
- At Bell, we're family.
- It is through the combined efforts of our associates that we achieve our Mission of being the apartment company of choice by creating value and honoring commitments to our residents, partners, and other associates.
- As part of Bell, your work is rewarded through competitive compensation and reward strategies, through sincere appreciation and through opportunities for enrichment and advancement.
- Collectively, our company boasts one of the most talented, hardworking, and service-oriented teams in the apartment industry.
- With a clear vision of where we want to go, and the best associates in the industry to help us get there, Bell's future remains bright!
Equal Opportunity
- We are an Equal Opportunity Employer.
