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About the Role

The Program Manager, Intake leads the design, implementation, and ongoing improvement of the intake process for residents enrolled in a 2-year program. This role ensures equitable, consistent, and compliant intake practices, oversees operations, supervises staff, and liaises between applicants, property management, and compliance teams. The goal is to standardize processes, strengthen documentation, and ensure transparent access to housing opportunities.

Responsibilities

Lead and manage the end-to-end intake process, including waitlist management, application review, eligibility screening, and leasing readiness.
Oversee and continuously improve intake workflows, documentation, and procedures.
Supervise Intake staff, providing supervision, performance management, and professional development support.
Ensure all intake practices comply with Fair Housing laws, VAWA protections, and program policies.
Partner with the Compliance team to ensure accurate income calculations, eligibility determinations, and consistent documentation standards.
Serve as the primary point of contact for all intake-related questions and escalations.
Oversee the coordination of unit reservations and leasing timelines.
Maintain oversight of applicant data and documentation, ensuring accuracy, completeness, and compliance.
Train and support staff in reviewing leasing applications.
Review and approve applicant readiness for program entry.
Oversee income calculations and eligibility reviews.
Monitor property coordination related to renewals and transitions.
Serve as a liaison to external partners, including the Travis County Parenting in Recovery program.
Work a flexible schedule including some evenings.

Requirements

Minimum Bachelor’s Degree in Social Work or related field with minimum four years’ experience.
Minimum 2 years’ experience working with the homeless or at-risk of homeless population.
Demonstrated experience supervising staff, including coaching, performance management, and scheduling.
Must be able to work with a diverse population in a challenging work environment with at-risk youth and families.

Skills

Fair Housing laws
VAWA protections
HIPAA
Income calculations
Eligibility determinations
Applicant data management
Leasing application review
Community outreach

Location

Mission Plaza

Work Type

Full-time
40-hour work week

Experience Level

4 years experience
2 years experience
Supervisory experience

Education Level

Bachelor’s Degree in Social Work or related field

Salary/Compensations

$55,000

About the Company

Foundation Communities is an equal opportunity employer.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation & gender identity.