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About the Role

Athena is seeking a Senior Personal Assistant to join our dynamic and expanding team. This role reports to the Director of Property Management. Candidates must be familiar with family office / UHNW and high-net-worth clients and possess the ability and resourcefulness to proactively manage competing priorities across multiple principals while delivering anticipatory, white-glove service. This is a unique opportunity to develop and lead a best-in-class hospitality and concierge function from the ground up.

Responsibilities

Provide day-to-day support to Athena’s clients, prioritizing and balancing their needs, and navigating seamlessly across multiple homes and locations
Carry out personal and ad-hoc errands, including but not limited to personal shopping and returns, events, physical donations, and auctioning and selling items
Manage gifting and delivering the on-site hospitality experience for visitors, business guests, and family at clients’ home(s)
Manage client reservations, including but not limited to restaurants, wellness, and children’s activities
Coordinate tracking, receiving, and organizing of delivery of items (e.g., certified mail, FedEx); provide progress reports
Maintain detailed preference profiles for each principal including dining, wellness, travel, and lifestyle preferences, ensuring service is personalized, consistent, and anticipatory
Research information and create comprehensive summaries of findings and analyses to provide recommendations and/or suggest potential next steps
Plan and execute complex domestic and international travel: private aviation, hotel, ground transportation, yacht charters, and VIP access
Build detailed itineraries and manage all supporting documentation - visas, passports, travel insurance
Remain available during client travel to troubleshoot and resolve disruptions in real time
Prepare the home for guests, including but not limited to guest room set-up, providing refreshments, flowers, bathroom and bedroom amenities, and other client preferences.
Coordinate private entertaining at client residences, working alongside event planners and household staff, as needed
Manage the full guest experience from invitation through follow-up, reflecting each principal's entertaining style and standards
Maintain an active network of relationships across luxury hotels, restaurants, private clubs, and cultural institutions
Oversee holiday gifting programs, seasonal residence transitions in collaboration with estate managers, and holiday entertaining calendars
Track client milestones, birthdays, and social commitments; coordinate gifts, donations, and RSVPs
Draft personal correspondence and communications on behalf of principals as needed
Manage social calendars in coordination with client schedules
Source and manage vendors including third-party lifestyle and concierge management vendors, event planners, private chefs, florists, entertainment, and specialty services
Establish operating procedures, service standards, and systems for growing hospitality and concierge practice within the multi-family office
Develop client intake processes, preference documentation, and quality control frameworks as the function scales
Oversee and delegate to the existing Personal Assistant, directing task and errand execution

Requirements

15+ years of experience as a Personal Assistant or Lifestyle Manager supporting UHNW individuals or families, ideally within a family office or luxury hospitality service environment
Proven ability to manage multiple principals simultaneously with competing, fast-moving priorities
Deep familiarity with luxury travel, private entertainment, and premium vendor ecosystems across key markets (NYC, Hamptons, Miami, Europe)
Exceptional interpersonal skills — warm, confident, and polished with high-profile principals and their networks
Highest standard of discretion, confidentiality, and judgment
Experience mentoring or directing support staff
Flexibility for evenings, weekends, and travel as client needs require
Proficiency with task management and communication platforms (Monday.com, Slack, Outlook)
Proficiency in Microsoft Office and Microsoft Excel
This position must be based in the NYC area.
This position may require the ability to lift up to 15 pounds.
This position may include prolonged periods of standing or walking.
Athena’s policy requires all professionals to be in the office at least four days per week.
This position may require the ability to be on-site at a client location on a more frequent basis, including weekend or after-house flexibility as circumstances dictate.

Skills

Lifestyle Management
Concierge Support
UHNW Client Support
High-Net-Worth Client Support
Event Planning
Travel Coordination
Vendor Management
Client Relationship Management
Task Management
Communication Platforms
Microsoft Office Suite
Microsoft Excel

Location

NYC area

Work Type

On-site (minimum 4 days/week in office)
Hybrid

Experience Level

Senior

Education Level

Bachelors Degree preferred

Salary/Compensations

$150,000 - $175,000

Benefits

Discretionary incentive compensation program
Medical insurance
Life insurance
Retirement plans
Tax-free savings options
Access to other healthcare programs

About the Company

Athena Group Advisors (“Athena”) is the private multi-family office of an investment firm.