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About the Role

Information Systems Engineer to ensure the continuous operation and support of critical shipboard technology systems, directly impacting the safety, quality, and guest experience. This role supports shipboard operations and requires frequent travel to vessels.

Responsibilities

• Ensure full operation of safety-related technologies as per federal regulations.
• Perform repair, replacement, and maintenance of installed information systems.
• Manage and solve technical problems quickly, including troubleshooting outage requests.
• Install new equipment, configure wireless networking equipment, and implement network system improvements.
• Conduct basic low-voltage electrical wiring, networking, programming, and A/V equipment diagnostics.
• Evaluate connectivity issues, equipment, software, and hardware for optimal performance.
• Consult with vendors and crew to ensure system functionality and optimization.
• Directly supervise contractors as assigned.
• Assist with the design, implementation, and support of new software and features.
• Respond to IT tickets in a timely manner; oversee troubleshooting of system errors.
• Maximize guest satisfaction through swift resolution of technology issues.
• Support a wide array of shipboard operational technologies.

Requirements

• Possess or obtain a valid TWIC (Transportation Worker Identification Card) prior to beginning position.
• Valid Driver’s License.
• Ability to frequently traverse stairs, fixed ladders, and ladder-wells while walking ships daily.
• Capable of sitting for long periods, standing, walking, crouching, and kneeling.
• Ability to perform tasks requiring reaching, handling, using equipment, keyboards, and mobile devices.
• Capable of lifting and installing technological equipment.

Skills

• Strong customer service orientation and effective interaction with diverse end-users and technical staff.
• Detail-oriented with proven ability to independently resolve technology problems.
• Proficiency in Windows operating systems, computer, and peripheral hardware and software.
• Familiarity with Ubiquiti systems and remote management systems preferred.
• A+, Network+, Security+, and Microsoft OS proficient certifications are highly desirable.

Location

• West Coast region

Work Type

• Full-time
• On-call availability required

Experience Level

• 2+ years as an Information Systems Technician preferred

Benefits

• Medical
• Dental
• 401k matching
• Paid time off
• Promotional and transfer opportunities based on performance

About the Company

• American Cruise Lines is the nation’s leader in U.S. river cruising, experiencing rapid growth.
• Driven by values: Optimism, Commitment, Patriotism, and Merit.
• Offers a dynamic work environment that values innovation, collaboration, and excellence.

Equal Opportunity

• American Cruise Lines is committed to providing equal employment opportunities for all employees and applicants.
• Employment decisions are based on business needs, job requirements, and individual qualifications without regard to protected characteristics.
• Policy applies to all aspects of employment, including hiring, selection, job assignment, training, compensation, promotion, discipline, termination, and access to benefits.