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About the Role

The Practice Manager is responsible for implementing and monitoring administrative and clinical systems that support patient care within the assigned practice.

Responsibilities

• Develops and supports employees at all levels in a supportive atmosphere.
• Plans, directs, and participates in staff meetings.
• Informs staff of organizational changes and their impact.
• Acts as a liaison between organizational management and site staff.
• Coaches teams towards self-direction and empowerment.
• Resolves issues and conflicts appropriately.
• Assists with the development of cycles, objectives, and outcome measures.
• Ensures staff competencies through orientation, evaluation, and training.
• Participates in the organization's quality improvement program.
• Works with providers and teams to implement and monitor performance indicators using NCQA and PCMH principles.
• Conducts performance improvement activities related to patient/employee satisfaction and patient flow.
• Coordinates utilization and review management with clinical teams.
• Manages hiring, counseling, disciplinary actions, and terminations in collaboration with HR.
• Administers performance evaluations for subordinate staff in collaboration with the Director of Practice Operations.
• Ensures adequate staff coverage and oversees day-to-day site operations, including registration, scheduling, insurance verification, and billing.
• Oversees health information and medical records functions.
• Provides excellent customer service and responds to complaints.
• Oversees internal and external referrals, ensuring timely closure.
• Ensures provider schedules are at capacity.
• Monitors patient access to appointments and medical services.
• Maintains knowledge of legal implications of professional licensing and practices.
• Ensures availability of medical equipment and office supplies to meet health and safety standards.
• Oversees time of service collection, insurance eligibility, and registration.
• Recommends master staffing patterns and personnel complements.
• Monitors staff hours, including overtime.
• Completes paperwork for purchasing and payment of supplies and services.
• Monitors revenue, salary, and non-salary expenses against budget.
• Participates in the site's budget process.
• Makes recommendations for program changes with supporting data.
• Projects capital equipment needs and makes recommendations.
• Interprets budget to staff and sets expectations for cost containment.
• Writes reports and maintains records as required by regulatory agencies.
• Demonstrates excellence in customer service.
• Communicates HIPAA and corporate compliance.
• Ensures compliance with local, state, and federal regulations.
• Adheres to national patient safety goals.
• Completes other assigned duties.

Requirements

• Associates Degree in business or related field, or 5-7 years of relevant experience.
• Five years of supervisory/managerial experience.
• Proficiency in using a practice management system.
• Knowledge of professional procedures.
• Excellent verbal and written communication skills.
• Proficient with Microsoft Word and Excel.
• Demonstrates cultural sensitivity and competency.
• Flexibility to adjust to schedule changes.

Skills

• Conflict resolution
• Bi-lingual (Spanish/English)

Experience Level

• 5-7 years of relevant experience
• Five years of supervisory/managerial experience

Education Level

• Associates Degree in business or related field
• Bachelor’s degree in business or related filed

Salary/Compensations

• $70,000 - $78,000 annually

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.