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Seeking an individual with a passion for customer engagement and responsive service.

Enter customer orders into ERP.
Serve as the primary contact for daily customer inquiries regarding order status, shipment status, and order issues.
Confirm orders, collaborate with scheduling for shipping updates, and inform customers of backorders or delivery date changes.
Utilize customer ERPs and EDI Portals to retrieve and confirm purchase orders and order data.
Initiate customer JIT RFQs, revision updates, and part reactivations.
Resolve price and part discrepancies, updating the system in compliance with ISO change control.
Coordinate and fulfill customer compliance requests and Advanced Shipping Notices (ASNs).
Maintain customer and order records, including item pricing and customer lists.
Set up and manage customer master files within the ERP system.
Update and maintain order entry procedures.
Provide backup support for planning by scheduling orders in the ERP system.

High School diploma or equivalent.
Minimum of 2 years of customer service experience.
Ability to thrive in a fast-paced environment and manage multiple tasks.
Proficiency in MS Office (Word, Outlook, Excel) and ERP systems (Infor SyteLine knowledge is a plus).
Strong organizational and detail-oriented skills.
Excellent written and oral communication abilities.
Capacity to remain calm under pressure or in challenging situations.
A proactive approach to learning and professional development.
A process and problem-solving mindset.

Senior Customer Service Representative at Wenthe-Davidson Manufacturing

Senior Customer Service Representative