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About the Role

The Senior Business Analyst plays a key role in shaping solutions that support underwriting, rating, quoting, binding, and claims management processes across the Hiscox insurance portfolio. This role is ideal for someone who thrives in a fast-paced environment, brings strong insurance domain knowledge—especially in small commercial or specialty lines—and has a proven track record of driving business and technology alignment. You’ll work cross-functionally with underwriting, claims, operations, and technology teams to deliver practical, scalable solutions that support business goals and improve the end-to-end customer and agent experience.

Responsibilities

Serve as a lead analyst on initiatives involving underwriting, rate/quote/bind workflows, policy lifecycle changes, and claims enhancements.
Elicit, analyze, and document detailed business and functional requirements through stakeholder interviews, workshops, and data analysis.
Map and evaluate current state business processes; identify opportunities for improvement and define optimized future-state workflows.
Partner with product owners, architects, and developers to shape viable solutions and ensure technical delivery aligns with business needs.
Support development and testing teams through story refinement, acceptance criteria, and defect triage.
Act as a bridge between business users and technical teams to ensure mutual understanding and successful delivery.
Translate complex business needs into clear and actionable artifacts (e.g., process flows, data mapping, user stories, BRDs).
Facilitate solution design discussions, prioritization workshops, and backlog grooming sessions.
Apply deep knowledge of P&C insurance operations, with a focus on rate, quote, bind, endorsement, renewal, and claims processes.
Bring working knowledge of rating engines, policy administration systems, and claims platforms (e.g., Duck Creek, Guidewire, Majesco, or similar).
Stay informed of regulatory and compliance considerations that impact underwriting and claims.

Requirements

5+ years of business analysis experience in the Property & Casualty insurance industry, preferably with direct exposure to small commercial, specialty, or personal lines.
Demonstrated experience supporting rate/quote/bind processes and claims lifecycle initiatives.
Strong analytical and problem-solving skills with attention to detail and business context.
Proficient in creating process maps, use cases, user stories, data dictionaries, and functional specs.
Experience with Agile and hybrid delivery methodologies and tools (e.g., Jira, Confluence, Visio, Lucidchart).
Strong interpersonal, communication, and facilitation skills across technical and non-technical stakeholders.

Skills

Insurance domain knowledge
Small commercial or specialty lines insurance
Business and technology alignment
Underwriting
Rating
Quoting
Binding
Claims management
Process mapping
Data analysis
Agile methodologies
Hybrid delivery methodologies
Jira
Confluence
Visio
Lucidchart
P&C insurance operations
Rate, quote, bind, endorsement, renewal, and claims processes
Rating engines
Policy administration systems
Claims platforms
Duck Creek
Guidewire
Majesco

Location

Atlanta, GA
Boston, MA
Hartford, CT
Manhattan NYC

Work Type

Hybrid
Permanent

Experience Level

Senior

Salary/Compensations

$100k-$130k

Benefits

Competitive salary and bonus
401(k) with competitive company matching
Comprehensive health insurance, vision, dental and FSA plans
Company paid group term life, short-term disability and long-term disability coverage
24 Paid time off days
2 Hiscox Days
10 paid holidays
Ability to purchase 5 PTO days
Paid parental leave
4 week paid sabbatical after every 5 years of service
Financial Adoption Assistance
Medical Travel Reimbursement Programs
Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
Company paid subscription to Headspace
Modern and open office spaces
Complimentary drinks

About the Company

As an international specialist insurer, Hiscox is selective and focuses on key areas of expertise and strength.
The company culture encourages challenging convention and always looking for a better way of doing things.
Hiscox insures the unique and the interesting, and searches for the same in talented people.
Hiscox is full of smart, reliable human beings that look out for customers and each other.
The company believes in doing the right thing, making good and rebuilding when things go wrong.
Everyone is encouraged to think creatively, challenge the status quo and look for solutions.
Hiscox is a solid business that likes to do things differently and constantly seeks to evolve.
Hiscox has roots going back to 1901 but is ambitious and going places.
Life at Hiscox is dynamic, creative and value-driven.
Hiscox USA was established in 2006 to focus on the needs of underserved and specialty commercial clients.
Hiscox USA is the fastest-growing business unit within the Hiscox Group.
Hiscox USA has a talent force of about 400 employees mostly operating out of 6 major cities.
Hiscox USA offers a broad portfolio of commercial products, including technology, cyber & data risk, multiple professional liability lines, media, entertainment, management liability, crime, kidnap & ransom, commercial property and terrorism.
Hiscox is a global, specialist insurer headquartered in Bermuda and listed on the London Stock Exchange.
With 3,000 employees and 32 offices in 12 countries, Hiscox offers opportunity for people with talent, spark and ambition.
Hiscox prioritizes strong values – such as integrity and courage – where people pull together to do the right thing for each other and customers.