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About the Role

The Associate, FCC Solutions supports the FCC Practice Solutions team across its three pillars—Presales, Advisory, and Postsales—delivering high-quality solutions in financial crimes compliance and client lifecycle management. This versatile role requires strong analytical aptitude, attention to detail, clear communication, and good judgment, collaborating across a globally distributed, matrixed organization.

Responsibilities

Support client-facing pursuits by conducting research and developing content and analysis to inform pursuit strategy.
Draft and quality-review proposals, RFP responses, and client-facing presentations.
Help design, plan, run, and document solution workshops, discovery sessions, and client demonstrations.
Support pricing and commercial structuring activities by developing inputs and analysis.
Help translate eClerx’s FCC and CLM capabilities into clear, client-specific materials and value propositions.
Apply practical knowledge of KYC/CDD, AML, sanctions, and transaction monitoring to support advisory work across relevant regulatory frameworks.
Draft gap analyses, risk assessments, and recommendations for client FCC programs.
Contribute to the development of eClerx’s thought leadership, marketing, and capability materials in FCC and CLM.
Track regulatory developments, emerging risks, and industry trends, and translate them into practical implications for clients.
Support guidance on technology implementation, including in the context of CLM platforms.
Support the transition from pre-sale to delivery, ensuring continuity of client expectations and engagement objectives.
Assist with oversight across active client engagements, coordinating with account managers and delivery teams.
Coordinate effectively across a globally distributed, matrixed organization.
Build strong working relationships with internal colleagues and working-level client contacts.
Support Practice-level initiatives, including go-to-market preparation, solution development, product management, and capability building.

Requirements

4–8 years of experience in financial crimes compliance and/or client lifecycle management (e.g., KYC/CDD, AML operations, transaction monitoring, sanctions).
Solid working knowledge across FCC and CLM domains and relevant regulatory frameworks (BSA, USA PATRIOT Act, FinCEN CDD Rule, OFAC, etc.).
Strong analytical and problem-solving aptitude.
Excellent research and documentation skills with strong attention to detail.
Excellent written and verbal communication skills.
Demonstrated ability to coordinate across teams and manage multiple priorities in a fast-paced, distributed environment.
Sound judgment and ability to work effectively under the direction of senior colleagues while taking ownership of assigned work.
Bachelor’s degree required.
Experience leading or mentoring teammates is preferred.
Exposure to consulting, advisory, or solutions work, or to proposal, RFP, or commercial activities is preferred.
Relevant advanced degree or professional certification (e.g., ACAMS) is preferred.
Familiarity with CLM platforms such as Fenergo, Pega, or comparable technology solutions is preferred.
Experience working in or alongside a matrixed, globally distributed professional services organization is preferred.

Skills

Financial crimes compliance
Client lifecycle management
KYC/CDD
AML operations
Transaction monitoring
Sanctions
Regulatory frameworks (BSA, USA PATRIOT Act, FinCEN CDD Rule, OFAC)
Analytical aptitude
Problem-solving
Research
Documentation
Attention to detail
Written communication
Verbal communication
Team coordination
Priority management
Judgment
CLM platforms (Fenergo, Pega)

Location

New York, United States

Work Type

Hybrid
Full-time

Experience Level

4-8 years

Education Level

Bachelor's degree
Advanced degree or professional certification preferred

Salary/Compensations

$100,000-$130,000

About the Company

eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.
The firm provides business process management, automation, and analytics services to Fortune 2000 enterprises across financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies.
Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India.
The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt, India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.

Equal Opportunity

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
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