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About the Role

Workforce Planning is essential to the success of TSSA’s inspection programs. In this role, you’ll help ensure inspectors are equipped with well-planned, manageable workloads that allow them to deliver timely, risk-based inspections. By coordinating resources and priorities behind the scenes, you’ll make a meaningful contribution to public safety outcomes across the province.

Responsibilities

• Coordinate Workforce Scheduling for the Fuels Program: Review daily workforce planning assignments and inspector schedules within the Fuels program to confirm alignment with service targets and regulatory commitments.
• Adjust workloads by advancing, delaying, or redistributing tasks to maintain balanced and effective operations.
• Resolve Complex Operational Issues: Investigate Fuels-related scheduling, billing, and prerequisite discrepancies through detailed root-cause analysis.
• Coordinate with internal stakeholders to implement timely, accurate resolutions that support operational integrity and public safety.
• Manage Escalations with Accountability: Assess Level-3 escalations associated with Fuels operations, including compliance, customer, or operational concerns.
• Retain ownership of cases through to resolution, ensuring outcomes align with regulatory standards and organizational expectations.
• Optimize Resource Utilization: Monitor Fuels inspector utilization, backlog, and capacity metrics to support informed scheduling decisions.
• Plan and prioritize inspection activities to maintain productivity and meet service commitments.
• Analyze Operational Data: Review CRM, Power BI, and Fuels program data to identify trends, risks, and improvement opportunities.
• Support implementation of process enhancements that strengthen safety, reliability, and operational effectiveness.
• Maintain Schedule Oversight: Monitor Fuels program schedule boards to confirm workloads are prioritized appropriately and aligned with program requirements.
• Direct workload adjustments to address imbalances or emerging operational needs.
• Support Cross-Functional Alignment: Liaise with Finance, Operations, Legal/Investigations, Authorizations, Internal Audit, and Customer Support to resolve complex Fuels-related issues, ensuring coordination supports compliance, transparency, and service consistency.

Requirements

• Support Foundational Education: Completion of or progress toward a post-secondary diploma or degree in Business Administration, Operations, Political Science, or a related field.
• Apply academic knowledge to support workforce planning activities within the Fuels program.
• Develop Regulatory Awareness: Participate in ongoing learning related to fuel safety regulations, compliance frameworks, and technical standards.
• Apply understanding to support consistent application of policies that promote public safety.
• Advance Analytical Capability: Engage in training related to data analysis, reporting tools, or process improvement methodologies.
• Apply enhanced analytical skills to support evidence-based decisions and operational improvements within the Fuels program.
• Apply Workforce Planning Experience: Utilize a minimum of 5 years’ experience in workforce planning, scheduling, or customer service within operational or field-based environments.
• Support coordination of Fuels inspection workloads to align with service commitments and regulatory priorities.
• Use Systems and Data Tools Effectively: Operate CRM systems (including Microsoft Dynamics), Power BI, and Microsoft Office applications to manage Fuels scheduling, utilization, and operational data.
• Maintain accuracy and consistency across systems to support reliable reporting and decision-making.
• Analyze and Resolve Complex Issues: Assess Fuels-related escalations and operational challenges using structured problem-solving and root-cause analysis.
• Coordinate with cross-functional stakeholders to implement resolutions that reinforce accountability, integrity, and service consistency.

Skills

• Workforce Planning
• Scheduling
• Customer Service
• Data Analysis
• Process Improvement
• Problem-Solving
• Root-Cause Analysis
• CRM Systems (Microsoft Dynamics)
• Power BI
• Microsoft Office

Location

• Ontario

Work Type

• Full-time

Experience Level

• Minimum 5 years experience in workforce planning, scheduling, or customer service within operational or field-based environments.

Education Level

• Post-secondary diploma or degree in Business Administration, Operations, Political Science, or a related field.

Salary/Compensations

• $58,204.29 - $72,755.36

Benefits

• 5-Star Safety Cultures Award for four consecutive years (2022-2025)
• Accommodation for applicants with disabilities

About the Company

• The Technical Standards and Safety Authority (TSSA) is a not‑for‑profit regulator dedicated to enhancing public safety across Ontario.
• TSSA’s team of over 450 professionals delivers safety oversight across multiple regulated sectors through technical expertise, compliance, and collaboration with industry partners.
• At TSSA, safety is embedded in our culture and in all aspects of our work.
• Each role at TSSA has an impact on keeping Ontarians safe through engagement, evidence, enforcement, and education.
• We help build a safer community.

Equal Opportunity

• TSSA is committed to diversity and inclusion.
• We are committed to building and maintaining collaborative, caring and positive work environments so that our employees bring their whole selves to work each and every day.
• We encourage all qualified applicants to apply without regard to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status or disability.