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About the Role

This contract position offers the opportunity to work with a successful and scaling Healthcare organization, supporting users, devices, AV systems, collaboration tools, and SaaS platforms. The role blends hands-on technical systems work with a focus on high-touch, high-reliability support in a HIPAA-regulated environment.

Responsibilities

• Administer and support the user base on both Windows and Mac.
• Deliver phone support across the business, resolving hardware, software, and connectivity issues with professionalism and empathy.
• Set up, configure, and maintain employee laptops (primarily Windows but some Mac), ensuring compliance through tools like Jamf or similar MDM platforms.
• Support and maintain AV systems and Zoom Rooms for hybrid meetings, events, and executive communications.
• Manage onboarding and offboarding tasks, including equipment provisioning, account setup, and welcome orientation.
• Triage and resolve IT tickets via help desk systems, Slack, Zoom, and email—prioritizing clarity, speed, and accountability.
• Collaborate with IT and Security on automation, process improvements, and internal documentation to enhance the employee tech experience.
• Ensure all support activities comply with HIPAA, SOC 2, HITRUST, and internal security standards.

Requirements

• 2+ years of commercial real-world experience in IT systems support.
• Experience in the Healthcare arena is required.
• Strong experience in Windows and Mac environments.
• Experience with Google Workspace, Zoom, and cloud-based collaboration tools.
• Hands-on experience supporting AV equipment and Zoom Room configurations.
• Impeccable customer service and communication skills—especially when working with senior leaders.
• Strong organizational and prioritization abilities; able to work independently with minimal supervision.
• Clear understanding of IT operations within security-conscious environments (HIPAA, SOC 2, HITRUST).
• Strong and polite communication skills are a must.
• Cannot sponsor for this role or work C2C.

Skills

• Okta
• JAMF
• Google Workspace
• Slack
• Windows
• Mac
• Zoom
• AV systems
• Zoom Rooms
• HIPAA
• SOC 2
• HITRUST

Location

• Remote
• Austin, TX

Work Type

• Contract
• Remote
• Hybrid

Experience Level

• 2+ years

About the Company

• Successful and scaling Healthcare organization.
• Mission-driven company operating in a HIPAA-regulated space.