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About the Role

The Regional Operations Director is responsible for the operational performance, integration, and patient experience across a portfolio of fertility clinics in the Greater Toronto Area. This role focuses on executing network priorities, ensuring consistent operational standards, and leading clinic management teams to deliver high-quality, patient-centered care.

Responsibilities

• Lead operations across assigned GTA clinics through Clinic Managers and Nursing Leads.
• Manage capacity and resource planning to align with patient demand.
• Promote alignment of clinic operations with network priorities, policies, and standards.
• Own regional performance against key indicators.
• Drive growth by improving patient conversion and cycle volume.
• Manage financial performance in collaboration with the Finance department.
• Lead performance management, talent development, and succession planning.
• Partner with Regional Medical Directors to align operational and clinical priorities.
• Collaborate with HR, Finance, and Technology departments.
• Implement network best practices and lead the integration of new clinics.
• Support EMR adoption and data integrity.
• Ensure compliance with CPSO, Health Canada, Accreditation Canada, and Ontario Fertility Program standards.
• Oversee inspections, audits, and regulatory change monitoring.
• Manage incident and risk protocols.

Requirements

• Undergraduate degree in a regulated healthcare profession, health administration, business, or a related field.
• 7+ years of progressive healthcare operations leadership experience.
• Experience with multi-site responsibility.
• Strong leadership and performance management skills.
• Ability to travel regularly throughout the GTA.
• Valid driver's license and reliable access to a vehicle.

Skills

• Healthcare operations leadership
• Multi-site management
• Performance management
• Capacity and resource planning
• Financial management
• Regulatory compliance
• Risk management
• EMR adoption

Location

• Greater Toronto Area

Work Type

• Full-time
• Permanent

Experience Level

• 7+ years of progressive healthcare operations leadership experience

Education Level

• Undergraduate degree in a regulated healthcare profession, health administration, business, or a related field
• Master's degree preferred