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About the Role

Valencia Hotel Collection is seeking passionate individuals to join their award-winning team, providing exceptional customer service in unique, modern hotels. We empower team members to go above and beyond.

Responsibilities

• Ensure the hotel is clean throughout the day.
• Be knowledgeable about hotel services and amenities.
• Clean and maintain the cleanliness and appearance of the hotel lobby, hallways, public restrooms, pool, pavilion, and public areas.
• Perform deep cleaning of assigned areas, including shampooing rooms and public areas, washing windows, cleaning light fixtures, and servicing guest elevators.
• Clean and maintain back-of-house areas, including the employee break room, bathrooms, and service elevator.
• Deliver housekeeping items to guests upon request.
• Undertake special assignments and projects each shift.
• Check and replenish supplies and cleaning tools.
• Respond quickly to guest requests.
• Properly label and return lost items found in guest areas to a supervisor.
• Ensure the front desk check-in area is clean and meets appearance standards.
• Keep guest corridors free of debris and safety hazards.
• Respond to guest requests and questions, and report issues/complaints to a supervisor.
• Respond promptly to requests from other departments, such as vacuuming meeting rooms.
• Ensure trash and recycled paper are picked up from all staff offices each shift.
• Report maintenance and safety issues to the front desk/manager.
• Empty and check trash containers on the front drive and terrace.
• Ensure ashtrays are clean.
• Maintain cleanliness of Tack Room, Water Trough deck, and courtyard areas.
• Ensure the front drive is clean and free of debris and trash.
• Maintain a fresh scent in the hotel using branded fragrance.
• Assist Food & Beverage staff with disposing of abandoned glasses and bottles.
• Ensure the entire front lobby is clean and presentable.
• Clean and maintain public and employee restrooms, stocking necessary items.
• Comply with all health regulations and hotel Material Data Sheet binder regulations for chemical uses.
• Participate in safety meetings and follow safety standards.
• Participate in Fire Alarm and Emergency drills.
• Maintain cleanliness and organization in all work areas.
• Display courteous behavior with guests and team members.
• Report any unsafe conditions immediately.
• Ensure hotel equipment is in proper working condition.
• Perform additional duties assigned by the supervisor.

Requirements

• High School diploma or equivalent.
• Strong verbal and written communication skills.
• Effective time management and problem-solving skills.
• Ability to work well with a team.
• Demonstrate attention to detail.
• Excellent organizational skills.
• Strong interpersonal abilities.
• Will be required to communicate with departments via ALICE app to complete tasks.

Skills

• Customer Service
• Communication
• Time Management
• Problem-Solving
• Teamwork
• Attention to Detail
• Organization
• Interpersonal Skills

Location

• Lone Star Court - Austin, TX 78758

Work Type

• Full Time

Education Level

• High School

About the Company

• Valencia Hotel Collection is a collection of hotels created for today’s passionate traveler, each intentionally built to showcase modern design and classic character.