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About the Role

The Supervisor, Practitioner Network Operations is responsible for overseeing the growth of our affiliate provider network and the day-to-day clinical operations of the mental health/counselling clinical program. This role ensures the delivery of a high-quality, engaged, and scalable provider network that supports GreenShield’s mission to expand access to exceptional care.

Responsibilities

• Lead and oversee all activities related to network expansion, including credentialing, interviewing, orienting, and onboarding new counselling providers.
• Develop, refine, and implement strategies to grow and strengthen the provider network based on identified gaps, utilization trends, upcoming launches, and organizational priorities.
• Build and maintain strong provider engagement by fostering positive relationships, supporting provider needs, and ensuring a high-quality experience throughout the provider lifecycle.
• Continuously improve screening, onboarding, registration, and verification processes to enhance both quality and provider satisfaction.
• Support the design and execution of network retention and engagement initiatives to maintain a committed, high-performing provider community.
• Oversee the full recredentialing lifecycle for counselling providers, ensuring compliance with clinical standards, regulatory requirements, and internal policies.
• Identify opportunities to streamline recredentialing workflows and enhance provider experience while maintaining rigorous quality standards.
• Ensure recredentialing processes reinforce ongoing provider engagement and alignment with program expectations.
• Support the day-to-day clinical operations of the counselling program by acting as a primary operational contact for counselling providers and responding promptly to provider inquiries or concerns.
• Coordinate resolution of provider-related issues, including scheduling, documentation, system access, and workflow challenges.
• Monitor operational risks and service gaps and escalating issues as needed to ensure continuity of care.
• Collaborate with internal stakeholders (clinical leadership, scheduling, credentialing, and systems teams) to support smooth program operations.
• Support provider onboarding, transitions, and ongoing engagement to promote efficiency and retention.
• Supervise and support a team of Practitioner Network Operations Specialists, providing coaching, guidance, and performance oversight.
• Lead onboarding and training for new team members to ensure consistent, high-quality execution of PNO processes and provider engagement practices.
• Support and guide the team in delivering provider information sessions, conducting screenings, and completing operational tasks required to support counselling providers.
• Collaborate with the Data Team to develop dashboards and reporting tools that inform decision-making, track provider engagement and network health, and support internal stakeholders.

Requirements

• 3-5 years of experience supervising or mentoring staff in a healthcare or operational environment.
• Strong understanding of credentialing, recredentialing, and provider onboarding processes.
• Demonstrated ability to build provider engagement and maintain strong provider relationships.
• Excellent communication, problem-solving, and stakeholder-management skills.
• Proficiency with data tools, dashboards, and operational reporting.
• Proficiency in English is required for this position.

Skills

• Bilingual (English and French) is an asset.
• Experience in provider network operations, clinical operations, health services administration, or similar experience.

Location

• Canada

Work Type

• Full-time

Experience Level

• 3-5 years

Salary/Compensations

• CAD $72,521.00 - 109,341.00

About the Company

• When it comes to health, we’re always looking for ways to push for better.
• In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a non-profit with a mission to support better health for all Canadians.
• We aren’t just a health and benefits company. We’re the only non-profit social enterprise that brings worlds of coverage and care together, all in one place.
• We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.
• Our mission is to create better health for all Canadians, and we know that starts with our employees.
• We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all.
• We dare to challenge the status quo. And we’re driven by people who have challenged theirs.
• We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.
• Where your growth means our growth.
• Where your voice is heard and valued.
• Where your work has purpose. And purpose matters.
• We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.
• Here’s to Better Health for All!

Equal Opportunity

• GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.