About the Role
The Revenue Operations Manager – Channel & International oversees operational rigor across partner-led and geographically distributed revenue motions. This role ensures consistency in forecasting, clarity in attribution, and alignment across regions. This is a revenue execution role, not reporting support or an embedded business partner.
Responsibilities
- Define and enforce opportunity stage entry and exit criteria.
- Establish deal inspection frameworks by segment and deal size.
- Identify and eliminate poorly qualified pipeline, stalled or aging deals, and inflated forecasts.
- Create clear standards for when deals advance, reset, or exit the pipeline.
- Own forecast methodology and call discipline across segments.
- Standardize forecast categories.
- Lead or co-lead weekly forecast calls with Sales leadership.
- Track and surface forecast bias, slippage patterns, and risk signals.
- Improve forecast accuracy, confidence, and consistency.
- Design and run pipeline councils by segment.
- Ensure pipeline reviews are forward-looking, decision-oriented, and action-driven.
- Equip Sales leaders with consistent inspection views that drive accountability.
- Make pipeline hygiene a management habit.
- Partner closely with Revenue Intelligence & Analytics, Systems and Data teams.
- Translate execution issues into process improvements, system enforcement, and clear operating guidance.
- Provide structured feedback into GTM strategy and planning.
- Define and own the core pipeline and forecast KPIs.
- Hold the organization accountable for stage-to-stage conversion, deal aging, and forecast accuracy.
- Ensure leaders understand why deals slip.
- Monitor partner-sourced pipeline integrity.
- Ensure accurate attribution and pipeline hygiene.
- Support forecast validation for partner-led deals.
- Monitor territory and partner coverage sufficiency.
- Flag structural gaps impacting growth.
Requirements
- 7–10 years of total professional experience.
- 4–6+ years in Sales Operations, Revenue Operations, or GTM Strategy.
- Experience supporting Direct Sales Teams and/or Channel organizations.
- SaaS experience strongly preferred.
- Strong analytical mindset with the ability to turn data into decisions.
- Comfortable working with ambiguity and building structure where none exists.
- Excellent executive communication — written, verbal, and storytelling.
- Ability to influence senior stakeholders without formal authority.
- High ownership mentality.
- Detail-oriented but able to zoom out to the bigger picture.
- Ability to partner effectively with Business systems and analytics teams.
Skills
- Salesforce
- Tableau
- Outreach
- Clay
- Scratchpad
- ZoomInfo
- Anaplan
- Leandata
- Clari
Location
- Austin
- Tempe
Work Type
- Onsite
Experience Level
- 7-10 years professional experience
- 4-6+ years in Sales Operations, Revenue Operations, or GTM Strategy
Benefits
- Competitive salary
- Comprehensive benefits
- Real opportunities for growth
- Cutting-edge AI tools
- Robust training program
About the Company
- Dialpad is the AI-native business communications platform that unifies calling, messaging, meetings, and contact center on a single platform, powered by AI.
- More than 70,000 companies globally rely on Dialpad.
- Dialpad is leading the shift to Agentic AI: intelligent agents that analyze conversations and take action by automating workflows, resolving customer issues, and accelerating revenue.
- Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.
- At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day.
- We believe every conversation matters and have built the platform that turns those conversations into insight and action.
- We look for people who are intensely curious and hold themselves to a high bar.
- Our ambition is significant, and achieving it requires a team that operates at the highest level.
- We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
Equal Opportunity
- Dialpad is an equal-opportunity employer.
- We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
