Revenue Operations Manager (Channel & International) at Dialpad | Austin, TX, USA | Rezi

Revenue Operations Manager (Channel & International) at Dialpad

Revenue Operations Manager (Channel & International)

Dialpad · Austin, TX, USA

1 months ago

Revenue Operations Manager (Channel & International)

Dialpad · Austin, TX, USA

a month ago
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About the Role

The Revenue Operations Manager – Channel & International oversees operational rigor across partner-led and geographically distributed revenue motions. This role ensures consistency in forecasting, clarity in attribution, and alignment across regions. This is a revenue execution role, not reporting support or an embedded business partner.

Responsibilities

  • Define and enforce opportunity stage entry and exit criteria.
  • Establish deal inspection frameworks by segment and deal size.
  • Identify and eliminate poorly qualified pipeline, stalled or aging deals, and inflated forecasts.
  • Create clear standards for when deals advance, reset, or exit the pipeline.
  • Own forecast methodology and call discipline across segments.
  • Standardize forecast categories.
  • Lead or co-lead weekly forecast calls with Sales leadership.
  • Track and surface forecast bias, slippage patterns, and risk signals.
  • Improve forecast accuracy, confidence, and consistency.
  • Design and run pipeline councils by segment.
  • Ensure pipeline reviews are forward-looking, decision-oriented, and action-driven.
  • Equip Sales leaders with consistent inspection views that drive accountability.
  • Make pipeline hygiene a management habit.
  • Partner closely with Revenue Intelligence & Analytics, Systems and Data teams.
  • Translate execution issues into process improvements, system enforcement, and clear operating guidance.
  • Provide structured feedback into GTM strategy and planning.
  • Define and own the core pipeline and forecast KPIs.
  • Hold the organization accountable for stage-to-stage conversion, deal aging, and forecast accuracy.
  • Ensure leaders understand why deals slip.
  • Monitor partner-sourced pipeline integrity.
  • Ensure accurate attribution and pipeline hygiene.
  • Support forecast validation for partner-led deals.
  • Monitor territory and partner coverage sufficiency.
  • Flag structural gaps impacting growth.

Requirements

  • 7–10 years of total professional experience.
  • 4–6+ years in Sales Operations, Revenue Operations, or GTM Strategy.
  • Experience supporting Direct Sales Teams and/or Channel organizations.
  • SaaS experience strongly preferred.
  • Strong analytical mindset with the ability to turn data into decisions.
  • Comfortable working with ambiguity and building structure where none exists.
  • Excellent executive communication — written, verbal, and storytelling.
  • Ability to influence senior stakeholders without formal authority.
  • High ownership mentality.
  • Detail-oriented but able to zoom out to the bigger picture.
  • Ability to partner effectively with Business systems and analytics teams.

Skills

  • Salesforce
  • Tableau
  • Outreach
  • Clay
  • Scratchpad
  • ZoomInfo
  • Anaplan
  • Leandata
  • Clari

Location

  • Austin
  • Tempe

Work Type

  • Onsite

Experience Level

  • 7-10 years professional experience
  • 4-6+ years in Sales Operations, Revenue Operations, or GTM Strategy

Benefits

  • Competitive salary
  • Comprehensive benefits
  • Real opportunities for growth
  • Cutting-edge AI tools
  • Robust training program

About the Company

  • Dialpad is the AI-native business communications platform that unifies calling, messaging, meetings, and contact center on a single platform, powered by AI.
  • More than 70,000 companies globally rely on Dialpad.
  • Dialpad is leading the shift to Agentic AI: intelligent agents that analyze conversations and take action by automating workflows, resolving customer issues, and accelerating revenue.
  • Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.
  • At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day.
  • We believe every conversation matters and have built the platform that turns those conversations into insight and action.
  • We look for people who are intensely curious and hold themselves to a high bar.
  • Our ambition is significant, and achieving it requires a team that operates at the highest level.
  • We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Equal Opportunity

  • Dialpad is an equal-opportunity employer.
  • We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.