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About the Role

You will be the primary point of contact for Navan's strategic Premier clients during their transition from Reed & Mackay to Navan. This role requires deep expertise in enterprise travel program management and a consultative approach to ensure a seamless migration experience and rapid client adoption.

Responsibilities

• Lead complex, high-touch migrations from Reed & Mackay to Navan Premier, managing all workstreams, project plans, and timelines.
• Serve as a trusted advisor to senior stakeholders, maintaining high-quality communication and executive presence.
• Lead the discovery process to map legacy policies, workflows, preferred suppliers, reporting, and duty of care requirements into Navan solutions.
• Identify and partner with the Sales team on pre-engagement opportunities and RFP responses.
• Partner with Solutions Engineering, Product, Operations, Travel Experience/Support, Consulting & Supply, and Customer Success to resolve migration-specific complexities.
• Translate customer pain points and system gaps into actionable feedback to influence Navan’s product roadmap.
• Assist customers in quickly identifying potential technical risks and escalate them appropriately.
• Design, develop, and deliver comprehensive change management and training programs to drive rapid end-user adoption.
• Capture insights from each migration to continuously optimize process efficiency, build out work instructions, and scale the Navan Premier playbook.

Requirements

• 4+ years in enterprise SaaS implementation, account management, project management, or corporate travel program management.
• Deep familiarity with corporate travel programs, including policy configuration, traveler profiles, approval workflows, reporting, and duty of care.
• Direct experience implementing or administering expense programs and/or corporate card programs.
• Understanding of month-end close processes, ideally with cloud-based ERPs (e.g., NetSuite, Sage Intacct, QuickBooks Online).
• Experience with Salesforce, Jira, or similar project management and CRM platforms is a plus.
• Willing and able to travel both domestically and internationally to visit customers and prospects (25%).

Skills

• Enterprise travel program management
• Consultative mindset
• Project management
• Stakeholder management
• Discovery and workflow mapping
• Change management
• Process optimization
• Training development and delivery
• Problem-solving
• Exceptional oral, written, and presentation skills
• Ability to explain complex technical concepts simply

Location

• Remote

Work Type

• Full-time

Experience Level

• 4+ years

About the Company

• Navan is a leader in enterprise travel and expense management.