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About the Role

We are seeking an experienced Digital Product Manager to lead strategic initiatives for our My Account platform. You will drive the delivery and lifecycle management of self-service customer experiences, acting as a bridge between operations, technology, and business stakeholders to ensure measurable outcomes.

Responsibilities

• Define and manage the product lifecycle to ensure alignment with business outcomes
• Collaborate with cross-functional teams including operations, marketing, and engineering
• Conduct product discovery to validate assumptions and translate insights into actionable priorities
• Contribute to the strategic product vision, roadmap, and backlog
• Drive solution design to reimagine end-to-end customer experiences
• Define key results to measure customer and agent experience success
• Decompose complex problems into manageable user stories
• Proactively identify risks and opportunities to deliver value

Requirements

• 3+ years of experience as a product manager in a technology environment
• Proven experience driving measurable business or product outcomes
• Ability to break down work into iterative and incremental delivery
• Customer-first mindset with a passion for digital user experiences
• Strong communication skills to build stakeholder relationships
• Ability to use data, KPIs, and customer feedback to guide decision-making
• Experience with discovery and test-and-learn activities
• Flexibility and adaptability in navigating organizational ambiguity
• Must submit to a background investigation

Skills

• Product management
• Product discovery
• Backlog prioritization
• Roadmap execution
• Data-driven decision making
• Stakeholder management
• Customer account platforms
• Self-service tools
• Scrum methodology
• Project management
• AI technologies (LLMs, GenAI, Agentic AI)

Location

• Denver, CO

Work Type

• Hybrid

Experience Level

• 3+ years of experience

Education Level

• BA/BS Degree

Salary/Compensations

• $105,000 - $130,000

Benefits

• Medical, dental, and vision coverage
• HSA or FSA contribution options
• Up to 4% 401(k) company match
• Company-sponsored pension contributions
• $75/month physical wellbeing budget
• $80/month connectivity stipend
• Mental health resources including 1:1 therapy and coaching
• Supportive leave policies
• Flexible Time Off policy
• 9 Company Holidays
• Tuition reimbursement up to $5,250 per year
• Corporate perks and discounts

About the Company

• Fastest growing company in the protection plan industry
• Member of the Allstate family
• Headquartered in San Francisco and London with global expansion

Equal Opportunity

• SquareTrade is an Equal Employment Opportunity employer committed to an inclusive work environment
• Prohibits discrimination based on race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other protected status