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About the Role

The People Experience & Office Coordinator is the heartbeat of the New York office, ensuring smooth operations, welcoming employees and guests, and actively contributing to a positive company culture. This hybrid role supports the People Operations team and collaborates with various cross-functional departments. The ideal candidate is organized, energetic, and passionate about creating excellent experiences, with a strong commitment to DEI and supporting Employee Resource Groups.

Responsibilities

Serve as the face of the NYC HQ, welcoming employees, clients, and guests.
Maintain a clean, organized, and aesthetically thoughtful office environment.
Manage office supply and kitchen inventory, placing orders within budget.
Coordinate with external vendors and building management.
Own coordination and catering for in-person client and team meetings.
Receive, sort, and manage all incoming and outgoing mail and deliveries.
Manage NY office-related expenses and support expense reporting.
Respond promptly and professionally to employee questions and requests regarding office operations.
Identify and implement process improvements for office efficiency.
Support ad hoc office projects, including space planning, in-office events, and communications.
Remotely manage day-to-day operations for the Industrious Midtown shared workspace.
Coordinate with Industrious for work orders, keycards, guest registration, and onsite meetings.
Order office supplies and food orders for the shared workspace.
Collaborate with the POPS team and on-site employees on office requests and engagement initiatives.
Assist with other location office operations and remote employee requests.
Support smooth onboarding and offboarding experiences for NY employees.
Order and coordinate gifts and gift cards for employee anniversaries and life events.
Post employee anniversaries and birthdays in Slack channels.
Facilitate the execution of agency-wide events, ensuring consistent experiences.
Support People Operation processes and ad hoc requests.
Coordinate logistics and programming for company-wide meetings and all-hands events.
Support Employee Resource Groups (ERGs) with administrative operations.
Coordinate ongoing ERG logistics, including agenda reviews and calendar updates.
Assist with the logistics of ERG events, including food orders and space setup.

Requirements

2+ years of administrative, office management, or people operations experience.
A can-do attitude and genuine willingness to step in wherever help is needed.
Excellent customer service skills and the ability to make people feel welcome and cared for.
Strong written and verbal communication skills.
Solid ability to multitask, stay organized, and pay close attention to detail.
Positive energy, professionalism, and punctuality.
Flexibility to adapt as priorities shift in a fast-paced environment.
Aptitude to work independently and collaboratively within a team.
Ability to maintain confidentiality in all aspects of employee and agency information.

Skills

Asana
Google Workspace
Slack

Location

New York City
Remote Management (Industrious Midtown shared workspace)

Work Type

Hybrid

Experience Level

Mid-level

Salary/Compensations

$60,000 - $70,000

Benefits

Medical/dental/vision insurance
401(k) matching
Paid time off
Various other benefits and perks

About the Company

Giant Spoon is an agency that strives to build an inclusive workplace dynamically rooted in our differences. What makes you, you, is your greatest asset here. No matter your race, ethnicity, religion, national origin, sex, sexual orientation, gender identity, age, protected veteran status, disabled status, genetic information, or other protected category—feel comfortable (and excited) to bring your full self and make smart, impactful work.
For applicants who are California residents, please see our Privacy Policy here which describes our privacy practices with respect to our collection of Personal Information as required under the California Consumer Privacy Act of 2018 (CCPA).

Equal Opportunity

No matter your race, ethnicity, religion, national origin, sex, sexual orientation, gender identity, age, protected veteran status, disabled status, genetic information, or other protected category—feel comfortable (and excited) to bring your full self and make smart, impactful work.