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About the Role

This role plays a key part in supporting sales performance, margin, and product quality through effective negotiation, forecasting, and cross-functional collaboration. This position offers exposure to strategic contracting, data-driven decision-making, and supplier performance management, with opportunities for growth into senior contracting or product leadership roles.

Responsibilities

• Negotiate and manage hotel contracts, rates, inventory, and commercial terms
• Ensure contract accuracy, compliance, and alignment with company standards
• Build and maintain strong long-term supplier relationships
• Monitor daily sales performance, forecast pacing, and destination profitability
• Identify risks, opportunities, and margin improvement actions
• Produce monthly rate analysis and performance reporting
• Partner with Sales, Inventory, Operations, Revenue, Marketing, Payload to promote packages
• Communicate short-term product or risk changes to internal stakeholders
• Support Accounting invoicing and inventory operational resolutions
• Maintain in-depth destination and hotel knowledge
• Support product training, FAM trips, and staff travel initiatives
• Proactively monitor pricing and anticipate market trends and contact partners for special pricing and conditions
• Conduct ongoing coaching and Quality check on contractual changes
• Ensure accuracy of pricing and availability in system (TTS) and Sirev
• Support and mentor the Product Specialists
• Problem solve hotel connectivity related technical obstacles
• Support Directors including trade shows, preparation, attendance, follow up
• Meet with partners on an ongoing basis
• Other duties as assigned

Requirements

• 3–5 years’ experience in travel, product, contracting, or supplier management.
• Degree in Travel and Tourism is an asset as knowledge and understanding of products related to tourism is required.
• Strong negotiation, analytical, and commercial decision-making skills
• Advanced Excel and data reporting capabilities
• Strong attention to detail and ability to manage multiple priorities
• Experience with TTS / Soft Voyage preferred
• Knowledge of TICO regulations pertaining to tour operator
• Bilingual in Spanish/English is an asset
• Travel as required

Skills

• Negotiation
• Forecasting
• Cross-functional collaboration
• Contracting
• Data-driven decision-making
• Supplier performance management
• Excel
• Data reporting
• Attention to detail
• Managing multiple priorities
• TICO regulations
• Spanish/English bilingualism

Location

• Toronto, ON

Work Type

• Hybrid Work Opportunities

Experience Level

• 3-5 years

Education Level

• Degree in Travel and Tourism is an asset

Benefits

• Goodlife Corporate Discount
• Growth opportunities
• Free Parking
• Open concept, collaborative workspace
• Fresh Café with delicious snacks and meals at a subsidized price!
• Opportunity to give back through our social responsibility initiatives

About the Company

• Sunwing Vacations Group is home to North America’s largest vacation brands, comprised of the leading Canadian leisure tour operators Sunwing Vacations and WestJet Vacations, along with the growing United States based tour operator Vacation Express, together with the Group’s own travel retail businesses SellOffVacations.com and Luxe Destination Weddings.
• Our culture is driven by our EPIC Values (entrepreneurial, passionate, innovative, and customer-centric) and our teams work together to deliver our purpose “passionate people making vacation dreams come true”.

Equal Opportunity

• Diversity makes us EPIC; we strive to foster a culture where employees feel uniquely themselves and part of a team.
• We partnered with White Ribbon to help us create a survivor-centric, trauma informed policy and educational programs used by all our divisions.
• Our approach is for holistic opportunities to help employees Be EPIC and Be Well.
• Our offerings are focused on the development of competencies, personal leadership, and leadership in groups and teams.
• We are also committed to employment equity and to fostering an inclusive, accessible environment. We welcome applications from everyone. We will accommodate all applicants throughout the hiring process. If you are an individual who requires accommodation to apply to this position, please email recruiting@sunwing.ca