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About the Role
An 'on the job' training opportunity to learn the basics of Tenancy Administration while performing the role. This position involves working with the Tenancy and Property Management Teams to deliver excellent service, driving the growth and retention of landlords and the lettings portfolio.
Responsibilities
- Work closely with the Tenancy Administration team to ensure all properties are legal, safe, and ready for occupation.
- Deliver a five-star service to landlords and tenants throughout the tenancy lifecycle.
- Ensure check-ins and check-outs are booked.
- Remain up-to-date with relevant legislation.
- Resolve issues quickly and efficiently.
- Maintain an up-to-date database with accurate information and log notes.
Requirements
- Willingness to learn, take instruction, and assist wherever needed.
- Enthusiastic attitude with a 'nothing is too much trouble' approach.
- Logical thinking with creative problem-solving aptitude.
- Well presented.
- Professional approach, demonstrating high levels of integrity with great attention to detail.
- Organized with a flexible approach to a varied workload, especially during busy periods.
- Able to demonstrate initiative along with a 'can do' approach.
Skills
- Customer service experience (preferred)
- Excellent communication skills
- Telephone communication
Location
- Feltham
Work Type
- Office based
- Full-time
Experience Level
- Entry level
- Admin experience desirable but not required
Salary/Compensations
- £26,000-£28,000 DOE
Benefits
- Progression opportunities within the property industry
- Comprehensive training, including support for apprenticeship and industry qualifications
- Generous holiday allowance (starting at 25 days annually)
- Birthday day off
- Wellbeing programs
- Team social events
- Pension contribution
- Beauty and fitness discounts
- Season ticket loan
- Cycle-to-work scheme
- Enhanced maternity/paternity leave
- Paid day off to volunteer for a charity