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About the Role

Lead the way by partnering with the leadership team to support the execution of company directives and standards. Create an inclusive environment by utilizing advanced planning, time management, team development, and delegation. Provide actionable feedback to maintain good vibes, inclusion, and directive compliance, driving individual and team performance. Represent the brand positively by maximizing results in People, Sales, Visual Merchandising, and Operations.

Responsibilities

Create a store environment embodying the core value of Spreading Good Vibes.
Process in-store sales, returns, and exchanges.
Drive Guest Capture & Retention.
Manage client outreach via personalized communication.
Maintain up-to-date client information, requests, and product feedback.
Assist in the planning and execution of in-store events.
Analyze key business metrics to identify performance improvement opportunities.
Utilize business tools and personal market-specific insight to drive results.
Manage operational excellence, including cash management procedures.
Utilize available resources consistently and effectively.
Collaborate with the Leadership Team for monthly supply orders.
Support in Monthly Store Assessment.
Prepare store and team for success.
Communicate successes and opportunities to the Store Leader.
Maintain a neat, clean, and organized salesfloor and register area.
Represent and reinforce brand standards through strong visual presentation.
Support floor moves based on seasonal roll-outs.
Partner with the team daily to ensure the floor is fully restocked.
Uphold and drive goals, fostering a positive atmosphere.
Champion high standards that empower others to excel.
Recognize and highlight individual and team performance.
Communicate effectively.
Collaborate and build trust.

Requirements

Multiple years of leadership experience in a similar scope; hi-growth direct to consumer retail brands preferred.
Proven record of effectiveness and high performance in an internal role for a minimum of 6 months.
Omnichannel awareness and the ability to assist in leading a team to provide a seamless customer experience between retail stores and ecommerce platforms.
Adept with technology and apps, including Google Suites and MS Office.
Familiar with industry-related blogs and feeds.
Strong communication skills with the ability to effectively communicate across a multitude of channels.
Demonstrated ability to assist a leadership team with coaching and development.
Proven track record of personal success within a retail business, consistently outpacing individual and team sales and performance goals.
Passionate about contributing to brand with purpose and demonstrating advocacy through business.
Available for nights, weekends, and holidays.
Able to bend, reach, stretch for product, and lift/carry/move at least 40 lbs.
Comfortable climbing ladders, moving around regularly, and standing for extended periods.

Skills

Time management
Team development
Delegation
Sales
Customer service
Clienteling
Event planning
Data analysis
Operations management
Cash handling
Visual merchandising
Team motivation
Communication
Collaboration
Coaching
Development

Location

New York City locations

Work Type

Full-time

Experience Level

Leadership experience
6 months internal role experience

Salary/Compensations

$23—$26 USD

Benefits

Health benefits
401(K) Plan with company match
Incentives Program
Commuter Options/Benefits
Generous employee discount

About the Company

Faherty is a family-run lifestyle and apparel brand founded in 2013, fueled by purpose and optimism.
Goal: to build a new American legacy by creating high-quality, sustainably minded, feel-good favorites.
Committed to comfort without compromising quality, higher standards with lower environmental impact, and leaving the world a better place.
Dedicated to learning how to be better stewards of the planet and supporting people and organizations doing impactful work.
Passionate leadership team from diverse backgrounds working collaboratively in an energetic and creative environment.
Welcome diversity of viewpoints, experiences, and backgrounds.
Employees should embody the five core values: Always Innovate, Day One Mentality, All Together, Power of Positivity, Timeless.

Equal Opportunity

We welcome everyone — and we mean everyone.
Believe a diversity of viewpoints, experiences, and backgrounds only serve to make our team stronger.
Strongly encourage those from historically and systemically marginalized communities to apply: BIPOC, women, and people in the LGBTQIA+ community, to name a few.
Strive to lead consciously, bravely, and inclusively — and to reflect those values in our work.