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About the Role

Join the Student Engagement Team at Walbrook Institute London, a career-focused university with global reach. This role is crucial in delivering an outstanding student experience for both on-campus and online learners, focusing on student success, engagement, and wellbeing.

Responsibilities

• Provide frontline support for student enquiries, in person and online.
• Support students throughout their academic journey, managing enquiries and escalating complex issues.
• Monitor student engagement and attendance, carrying out proactive outreach.
• Coordinate and support student engagement activities and communications for on-campus and online students.
• Champion student voice initiatives, including surveys and feedback forums.
• Maintain accurate records and contribute to service KPIs.
• Work collaboratively across the institution, ensuring alignment with institutional policies and safeguarding requirements.

Requirements

• Experience working in a student-facing role within Higher Education.
• Experience supporting international students and/or diverse student populations.
• Strong communication, relationship-building, and organisational skills.
• Digital confidence and experience using online platforms and systems.
• Commitment to equality, diversity, and inclusion.
• A proactive, student-centred approach with a passion for delivering an outstanding student experience.
• Knowledge of the UK higher education sector and student lifecycle (Desirable).
• Experience supporting online learners and delivering student engagement activities (Desirable).
• Experience using student records, CRM or engagement monitoring systems (Desirable).
• Knowledge of UKVI requirements and issues affecting international students (Desirable).

Skills

• Communication skills
• Relationship-building skills
• Organisational skills
• Digital confidence
• Experience using online platforms and systems

Location

• London

Work Type

• Full-time
• Permanent
• Hybrid

Experience Level

• Not specified

Education Level

• Not specified

Salary/Compensations

• Up to £30,000 per annum

Benefits

• Generous holiday entitlement, increasing with service.
• Pension scheme.
• Private medical insurance (subject to eligibility).
• Cycle to Work scheme.
• Season ticket and health club loans.
• Employee Assistance Programme and wellbeing initiatives.
• Learning and development opportunities.
• Social activities and volunteering days.
• Flexible working arrangements.

About the Company

• Walbrook Institute London's mission is to be the UK's leading career-focused university with global reach.
• Their vision is to enable students to succeed in evolving labour markets by delivering accessible, career-focused and professionally relevant education.

Equal Opportunity

• Commitment to equality, diversity, and inclusion.