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About the Role

Join a dynamic and fast-paced environment as a Customer Success Associate, supporting the coordination and management of projects from development through to completion. You will provide day-to-day support to the Customer Success Manager, ensuring smooth project execution and client satisfaction.

Responsibilities

• Provide day-to-day support to Customer Success Manager (CSM) to ensure smooth-running projects from start to finish.
• Assist CSM with proposal creation, quotations, contracts, and invoices.
• Support clients with necessary information and data during projects.
• Handle and maintain the CSM platform.
• Participate in client kickoff calls, presentations, and meetings.
• Work closely with the Operations team to ensure smooth fieldwork.
• Coordinate with various internal teams.

Requirements

• Interest in the retail/luxury industry and customer experience.
• Strong organization and good project management skills.
• Experience in a startup environment preferred.
• Proficient in Microsoft office tools (Word, Excel, Powerpoint, Outlook, Teams).
• Fluent in English & Native level Japanese.
• Excellent communication skills for direct client contact.
• Excellent organizing skills to coordinate project activities and ability to multitask.
• Detail-oriented and organized in managing workflow and requests.
• Resourceful, proactive, with an open mind and flexibility towards problem-solving.
• Ability to work with details and time-sensitive issues.
• Ability to work in a global environment.
• Ability to work as part of a team.
• Time management.
• Result oriented.
• Client-service oriented.

Skills

• Project Management
• Client Servicing
• Retail
• B2B
• Microsoft Office Suite
• Communication
• Organization
• Multitasking
• Problem-solving
• Time Management

Location

• Tokyo

Work Type

• Onsite
• Full-time

Experience Level

• 1-2 years of proven Project Management experience and/or Client Servicing, Retail and B2B

Education Level

• Degree in Administration, Business, Management, or related field

About the Company

• Founded in 2006, CXG is a global customer experience company uniquely positioned at the intersection of data-driven retail performance, customer experience transformation, and operational execution across 200+ luxury brands worldwide.
• The mission of our 270 collaborators is to help brands transform customer and employee experiences through tailored insights, strategy, and implementation.
• Our clients include the world’s most admired luxury houses, and our solutions combine research, technology, and human expertise to elevate every customer interaction.