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About the Role

SquareTrade is seeking an experienced Digital Product Manager to drive strategic initiatives for the My Account platform. This role will enable a seamless, intuitive, and self-service customer experience across onboarding, account management, and lifecycle interactions, ensuring all efforts align with measurable business outcomes.

Responsibilities

• Define and support the delivery and lifecycle management of the product.
• Serve as a bridge between operations, customer experience, communications, marketing, partner management, and technology.
• Work closely with subject matter experts to understand challenges and validate assumptions through product discovery.
• Translate insights into actionable priorities.
• Support and contribute to the strategic product vision, roadmap, and backlog.
• Partner with engineering and global product teams to drive solution design and reimagine the end-to-end experience.
• Define desired key results.
• Enable teams to deliver best-in-class customer and customer service agent experiences.
• Directly influence overall business success through innovative, outcome-based delivery.

Requirements

• 3+ years of experience as a product manager within a technology development environment.
• Experience driving measurable business or product outcomes.
• Experience breaking down work into iterative and incremental delivery to achieve outcomes.
• BA/BS Degree.
• Must pass a background investigation.

Skills

• Customer-first mindset.
• Passion for improving digital user experiences.
• Ownership of outcomes.
• Proactive results-driven approach aligned to business goals.
• Clear communication.
• Ability to build trust and foster strong relationships with stakeholders.
• Transparent updates and collaboration.
• Data-driven decision making.
• Leveraging KPIs, customer feedback, and insights.
• Product prioritization and influence.
• Engaging in discovery and test-and-learn activities.
• Decomposing problems into manageable stories.
• Creating and prioritizing a clear backlog.
• Roadmap execution.
• Aligning work with product vision.
• Providing timely input during development cycles.
• Proactively identifying risks and concerns.
• Identifying opportunities to deliver value.
• Flexibility and adaptability.
• Navigating ambiguity.
• Focus on outcomes.
• Experience with customer account platforms, self-service tools, or customer portals (Nice to Have).
• Previous Scrum Master or Project Management experience (Nice to Have).
• Knowledge of AI technologies (LLMs, GenAI, and Agentic AI) (Nice to Have).

Location

• Bay Area Office
• Denver, CO office

Work Type

• Hybrid

Experience Level

• 3+ years of experience as a product manager

Education Level

• BA/BS Degree

Salary/Compensations

• Bay Area, California: $145K - 170K
• Denver, Colorado: $105K - 130K

Benefits

• Medical, dental and vision coverage with network optionality.
• Ability to contribute to a savings account (HSA or FSA).
• Up to 4% company match into 401(k).
• Contributions into company-sponsored pension.
• $75/month budget for physical wellbeing.
• $80/month stipend to subsidize connectivity costs.
• Mental health resources including free 1:1 therapy, coaching sessions and digital resources.
• Supportive leave policies.
• Flexible Time Off Policy.
• 9 Company Holidays.
• Tuition reimbursement up to $5,250 per year.
• Various corporate perks and discounts.

About the Company

• SquareTrade is the fastest growing company of its kind, revolutionizing a $30b industry with service innovation and attention to customer satisfaction.
• Partners with large retailers and carriers like Amazon, Walmart, and The Home Depot.
• Consistently wins industry awards and has received tens of thousands of 5-star reviews.
• A member of the Allstate family.
• Headquartered in San Francisco and London, with expansion in Europe and Asia Pacific, including Japan and Australia.

Equal Opportunity

• SquareTrade is proud to be an Equal Employment Opportunity employer.
• Committed to creating an inclusive work environment for all employees.
• Celebrate diversity and encourage applications from all qualified individuals regardless of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or ability status.
• It is the Company’s policy to employ the best qualified individuals available for all jobs.
• Prohibits discriminatory action based on ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (including traits historically associated with race, such as hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment.
• Policy applies to all aspects of the employment relationship, including hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
• Information regarding the San Francisco Fair Chance Ordinance.
• Information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
• EEO Know Your Rights poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.
• FMLA poster summarizes the major provisions of the Family and Medical Leave Act (FMLA) and tells employees how to file a complaint.