Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Customer Growth and Lifecycle function is central to Pendo's evolution in the AI era, focusing on transforming customer engagement into a repeatable growth motion. This role owns the customer lifecycle from initial login to advanced usage, designing data-driven experiments and programs to maximize customer value. The position also involves leading a team of Adoption Managers and the Center of Excellence / Product Operations function.

Responsibilities

Build, iterate, and optimize the full digital customer journey from onboarding through expansion.
Use Pendo’s own analytics to identify user value points, drop-off areas, and effective interventions.
Design and execute cross-channel experiments across in-app guides, email, NPS, and segmentation.
Provide front-line visibility into customer behavior to influence product roadmap decisions.
Develop and lead a team of approximately five Adoption Managers.
Guide Pendo’s Center of Excellence / Product Operations function.
Set direction, coach the team, and elevate operating standards.

Requirements

7+ years of experience in product growth, lifecycle design, or growth marketing in software.
Experience running lifecycle or growth programs in a product-led SaaS company with distinct end-user and economic buyer roles.
Proven track record of improving product adoption and retention metrics with measurable impact.
Experience building and leading a team of growth or lifecycle professionals.
Strong data fluency, including the ability to scope, query, analyze, and prove impact independently.
Hands-on experience with experimentation, including hypothesis formation, rapid testing, and learning.
Power-user experience with Pendo.
Daily use of AI tools with a clear perspective on their application in growth and lifecycle work.

Skills

Product Growth
Lifecycle Design
Growth Marketing
SaaS
Data Analysis
Experimentation
Pendo Platform
AI Tools
Team Leadership
Product Operations

Location

Raleigh
New York
Remote (East Coast)

Work Type

In-office (3 days per week)
Remote

Experience Level

Director

Salary/Compensations

$190,000 - $220,000

Benefits

Highly competitive, employer-heavy coverage with $0 premium options
Strong 401(k) match
Equity
Flexible time off

About the Company

Pendo was founded in 2013 by former product managers to provide a simple way to understand and drive product success.
Mission: To improve society's experience with software.
One of the fastest-growing startups, supported by Battery Ventures, Salesforce Ventures, Spark Capital, and Meritech.
Core Values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.

Equal Opportunity

We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success.
We welcome all people of different backgrounds, experiences, abilities, and perspectives.
Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities.
Requests for accommodations are treated discreetly and confidentially.