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About the Role

Manage and grow relationships with Accruent’s small and mid-sized business customers across North America. This role focuses on driving renewals, identifying growth opportunities, and ensuring customer satisfaction through proactive engagement and collaboration with internal teams.

Responsibilities

• Serve as the primary point of contact for assigned SMB customers, ensuring responsiveness and satisfaction.
• Conduct periodic check-ins to understand customer needs and identify opportunities for improvement.
• Build relationships with operational and mid-level stakeholders within customer organizations.
• Act as the customer advocate internally to ensure timely resolution of issues.
• Drive contract renewals and identify opportunities for incremental growth within existing accounts.
• Promote additional SaaS modules, features, and services aligned with customer needs.
• Manage a defined book of business and achieve assigned revenue targets through proactive pipeline management.
• Support customers in understanding the value of Accruent solutions and best practices.
• Partner with Customer Success and Support teams to address issues and maintain high satisfaction levels.
• Share tips and resources to help customers maximize their investment.
• Monitor account health and escalate risks of churn early.
• Maintain accurate CRM records (e.g., Salesforce) for forecasts, renewals, and pipeline activities.
• Provide regular updates on account performance and growth opportunities.
• Work closely with Marketing, Customer Success, and Professional Services to deliver a positive customer experience.
• Communicate customer feedback and enhancement requests to Product Management.
• Stay informed about Accruent’s offerings and competitive positioning.
• Share relevant insights and best practices with customers to support their business objectives.

Requirements

• 2–4 years of experience in account management, inside sales, or customer success within B2B SaaS or software.
• Demonstrated success managing multiple SMB accounts and meeting revenue or retention goals.
• Strong communication and relationship-building skills.
• Familiarity with CRM tools such as Salesforce.
• Experience in asset management, facilities, or real estate-related software is a plus.
• Understanding of SaaS renewals and upsell motions.

Skills

• Account Management
• Relationship Building
• Sales
• Customer Success
• Communication
• CRM
• Salesforce
• Pipeline Management
• Forecasting
• Reporting

Location

• Remote (Proximity to Major Airport)

Work Type

• Remote
• Full-time

Experience Level

• Mid-level