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About the Role

As our First-Level IT Supporter, you will be the primary point of contact for IT issues, resolving immediate problems and escalating complex ones. You will maintain essential systems like laptops and accounts, ensuring the team has the necessary tools to operate.

Responsibilities

• Be the first point of contact for IT support, triage, resolve, and escalate hardware and software issues for employees
• Support and troubleshoot macOS and Windows laptops and desktops
• Manage devices through MDM, enrollment, configuration, security baselines, OS and app updates
• Administer Google Workspace, accounts, groups, access, onboarding and offboarding
• Set up and support office printers, drivers, queues, and resolve printing issues
• Provide first-level Linux server support for our 3D printer fleet
• Maintain hardware inventory and asset/lifecycle tracking
• Write and improve documentation and self-service guides
• Work closely with the SiteOps/DevOps team, escalating platform and network issues, and growing skills toward infrastructure

Requirements

• Proven hands-on support experience for both macOS and Windows environments, including hardware diagnostics and OS-level troubleshooting
• Direct experience managing devices through an MDM platform (such as Jamf, Mosyle, Kandji, or Intune), including enrollment, security baselines, and automated app updates
• Proficiency in Google Workspace administration, including user account management, group permissions, and onboarding/offboarding workflows
• Comfortable with office printer setup, managing print queues, and resolving everyday hardware connectivity issues
• Practical Linux knowledge, specifically utilizing the command line for checking logs and managing system services
• A service-minded and patient approach to support, with the ability to communicate clearly and remain calm even with a full ticket queue
• Highly organized with a commitment to keeping hardware inventory, asset lifecycle tracking, and technical documentation tidy and up-to-date

Skills

• macOS support
• Windows support
• MDM platform management
• Google Workspace administration
• Office printer support
• Linux command line
• Hardware inventory management
• Technical documentation
• Networking fundamentals (DNS, DHCP, VLANs)
• Scripting (Bash, Python)
• Ticketing systems

Location

• Austin

Work Type

• Onsite

Experience Level

• First-Level IT Supporter

About the Company

• Zellerfeld is revolutionizing the footwear industry with the world’s first 3D-printing technology for fully customizable shoes.
• Our goal is simple: printed shoes on every foot.
• We’re a passionate team of engineers, designers, and innovators, questioning the status quo and disrupting traditional manufacturing processes.
• Backed by founders, influencers, and celebrities who believe in our vision, we’re committed to making a lasting, positive impact—not just on the footwear industry, but on the world.