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About the Role

We are seeking a Product Owner to support the ongoing development of digital solutions that enhance customer experiences across healthcare touchpoints. In this role, you will translate clinical, operational, and business needs into digital products that serve patients, caregivers, and healthcare providers. These solutions may include websites, mobile apps, patient portals, virtual care tools, chatbots, and other regulated digital health technologies. You will partner closely with Digital Solutions, technical teams, compliance, and other business stakeholders to ensure all solutions meet regulatory standards while providing intuitive, user-friendly experiences that improve engagement, access, and outcomes. This role owns solutions post initial deployment and will manage the continuous improvement lifecycle, embedding enhancements into subsequent feature releases.

Responsibilities

• Execute and manage the roadmap for improvements to digital health products that improve healthcare provider/patient experience, access, education, and self-service.
• Ensure solutions support Customer Experience Marketing and Digital Solutions strategies.
• Prioritize incremental improvements to products based on stakeholder and customer feedback/utilization.
• Engage with internal teams including field sales, clinical specialists, service teams, software development, IT, compliance, and marketing to gather and prioritize requirements.
• Work closely with Digital Solutions to ensure all delivery activities align with defined product strategy, roadmap, and customer experience priorities.
• Translate business and clinical requirements into clear, actionable product stories and technical specifications.
• Define detailed user stories including but not limited to requirements definition and acceptance criteria.
• Support creation of user flows, wireframes, or mockups to translate requirements into clear development inputs.
• Design and facilitate User Acceptance Testing of solutions.
• Create basic test cases that reflect user flows and real-world scenarios.
• Support the development and delivery of features across assigned platforms and delivery areas (e.g., websites, mobile apps, patient portals, CRM tools, virtual health platforms).
• Manage and coordinate delivery of digital initiatives across the development lifecycle, working closely with development teams.
• Ensure user stories and sprint goals are fully aligned.
• Advocate for the patient/provider needs throughout the product lifecycle, using feedback, usability testing, and data to inform decisions.
• Provide clear and timely updates to leadership and cross-functional teams on priorities, status, risks, and outcomes.
• Serve as a central communication hub that ensures success of solutions long term.
• Ensure that all digital solutions comply with healthcare regulations (e.g., HIPAA, ADA) and institutional policies around patient data, privacy, and accessibility.
• Other job duties as assigned

Requirements

• 6+ years of experience in a product owner or digital product management role, preferably within healthcare, health tech, or another highly regulated industry.
• Strong understanding of HIPAA and other privacy, security, and accessibility standards.
• Experience developing digital experiences for external stakeholders such as patient portals, mobile health apps, telehealth platforms, or digital front door solutions.
• Ability to translate complex regulatory and clinical requirements into intuitive digital products.
• Strong collaboration and communication skills, particularly in cross-functional environments.
• Ability to work in a fast-paced, agile environment.
• Ability to travel for global meetings, customer visits and internal meetings (est. travel up to 30%).

Skills

• Figma
• StoryBook
• Salesforce Health Cloud

Work Type

• Hybrid

Salary/Compensations

• $87,048 - $130,572

Benefits

• Comprehensive medical, dental, and vision insurance plans
• Company sponsored wellness programs and mental health resources
• Paid leave of absence for qualifying events
• Generous paid parental leave for both birthing and non-birthing parents
• Competitive 401(k) plan with company match that vest immediately
• Financial planning services
• Corporate discount programs for goods and services
• Generous paid time off
• Flexible work hours
• Flexible work arrangement options
• Opportunities for continuous learning and career advancement through training programs, mentorship, and tuition reimbursement
• Recognition programs to celebrate achievements and contributions, including peer recognition, bonuses, awards, and special events
• Supportive work environment where everyone feels valued and has a sense of belonging
• Team-building activities, volunteer opportunities, and company-sponsored events
• Sustainability strategy

About the Company

• Comfort Medical provides an extensive selection of name brand catheter and ostomy supplies to thousands of customers nationwide.
• Our attention to detail, unmatched customer service, and dedication to helping our customers live happier, healthier lives are just a few of the many reasons we are one of the fastest growing catheter and ostomy supply companies in the nation!

Equal Opportunity

• Comfort Medical is committed to a policy of Equal Employment Opportunity (EEO) which means we employ and promote individuals based on their merits, regardless of race, color, religion, sex, national origin, age, disability, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, status with regards to public assistance or any other protected classification.