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About the Role

The Retail Manager is responsible for overseeing retail operations, maximizing business potential, achieving financial results, and developing and retaining human capital. This role focuses on creating an authentic guest experience, ensuring a profitable business, and driving sales through innovative concepts.

Responsibilities

• Provide a positive employee life cycle for all staff members.
• Ensure an authentic and visually inviting retail experience for guests.
• Maintain proper inventory levels and provide amplified service.
• Operate a financially profitable retail business.
• Grow the business using innovative sales and marketing concepts.
• Coordinate operations between departments.
• Teach, coach, and document employees who fail to meet standards.
• Present a professional image to employees, guests, clients, owners, and investors.
• Attend client functions and designated parties to provide support and promote future business.
• Build business/market share through new promotional ideas and participation in local events.
• Develop and maintain positive relationships within the business and social community.
• Spearhead philanthropic initiatives.
• Work as a team to exceed guest expectations.
• Maintain low staff turnover and high morale.
• Operate ethically to protect the Hard Rock image.
• Utilize programs designed to help Save the Planet.

Requirements

• Proven track record of managerial success in a fast-paced environment.
• Experience, ability, and knowledge to move the business forward financially while focusing on human capital.
• Proven track record of making high-quality decisions.
• Ability to make complex decisions.
• Applicable standard of education is required.
• Managers are expected to be able to perform the job functions with reasonable accommodation.
• Employment requires the successful completion of pre-employment process, including two satisfactory reference checks.

Skills

• Strong leadership behaviors.
• Technical skill set to drive business success.
• Strong communication skills.
• Strong listening skills.
• Excellent speaking, reading, and writing skills.
• Ability to comprehend and use technical or professional language.
• Ability to effectively present information in one-on-one and small group situations.
• Multiple language abilities a plus.
• Fluency in English required.

Location

• Onsite

Work Type

• Full-time

Experience Level

• Managerial

Education Level

• Applicable standard of education

Benefits

• Comprehensive benefits package to help team members stay healthy, plan for their future, and maintain a healthy work-life balance.
• Benefits may vary with employment status.

About the Company

• Hard Rock International is an equal opportunity employer.
• We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member.
• Hard Rock welcomes and encourages applications from people with disabilities.
• Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.
• Be Iconic represents the roots of our culture.
• The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America.
• The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States.
• Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe.
• Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries.
• With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business.
• With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!

Equal Opportunity

• Hard Rock International is an equal opportunity employer.
• We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member.
• Hard Rock welcomes and encourages applications from people with disabilities.
• Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.