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About the Role

Lead the continuous delivery of Leaseholder management, Service Charge, and Estates Facilities Management for residential assets in London within the Build-to-Rent department. This role holds full accountability for the financial management of service charge estates, ensuring all maintenance, operations, Health & Safety, and compliance requirements are met. You will oversee hard/soft services, compliance matters, and contribute to the wider portfolio strategy.

Responsibilities

Provide advice on and issue relevant notice of works, including s20 notices.
Serve as the primary point of contact for day-to-day queries regarding service charges and accounts.
Ensure adherence to occupier lease agreement obligations on behalf of the Landlord and Tenants.
Manage the financial aspects of service charge estates, including budget, accruals, cashflow, and reporting.
Host quarterly meetings with Housing Associations to discuss updates, address issues, and ensure stakeholder communication.
Act as the key contact for block-related queries within Building Services, supporting Housing Associations and Savills onsite management teams.
Manage Planned Preventative Maintenance (PPM) schedules for hard and soft services, including fire life safety systems, and liaise with third-party contractors.
Complete monthly site audits and upload them to the system by the target date.
Oversee contract management to ensure value and quality from suppliers.
Lead the setting and delivery of the annual service charge budget with the Savills senior team.
Provide periodic budget vs. actual reporting to clients, offering improvement strategies based on expenditure knowledge.
Ensure proactive delivery of Estate Services in full compliance, with a focus on exceeding client and resident expectations.
Develop, implement, and maintain management systems for all buildings, facilities, and public realm areas.
Ensure compliance with the Property Management Agreement, KPIs, SLAs, industry best practices, Professional Statement, and statutory obligations.
Develop and maintain strong, collaborative relationships with Housing Associations and Estate Stakeholders.
Deliver standards and brand values, driving operational aspects of placemaking initiatives, including team training, motivation, and development.
Facilitate and support Client’s Events and Community Programmes with the wider portfolio team.
Understand Client objectives and create property management plans to support those objectives.
Ensure adherence to client and Savills environmental policies, procedures, and strategies.
Collaborate with Savills departments (H&S, fire safety, operations) to ensure business-wide compliance.
Support the Senior Portfolio Manager on ESG deliverables for Savills and Client initiatives.
Ensure prompt reporting, accurate recording, and effective management of accidents, near misses, and identified risks.
Establish emergency procedures and safe working practices to ensure the health and safety of residents, occupiers, visitors, employees, and service providers.

Requirements

Proven track record in previous Estate and Block management roles.
Ability to prepare detailed Service Charge Budgets.
Experience in providing institutional-grade reporting to clients.
An ability to problem-solve and streamline services.
Experience in utility management.
Understanding of Health and Safety best practice.
Excellent problem-solving ability and a logical mindset.
Third-party contractor management experience.
Hard & soft service experience.

Skills

Leaseholder management
Service Charge management
Estates Facilities Management
Financial management (budget, accruals, cashflow, reporting)
Reactive and scheduled maintenance
Operations management
Health & Safety compliance
Compliance management
Hard services oversight
Soft services oversight
Portfolio strategy development
s20 notices
Lease agreement obligations
Stakeholder communication
Planned Preventative Maintenance (PPM) scheduling
Fire life safety systems
Contract management
Budget vs. actual reporting
Customer service
Management system development
Property Management Agreement compliance
KPI and SLA adherence
Industry best practices
Professional Statement compliance
Statutory obligations compliance
Relationship building
Team training, motivation, and development
Placemaking initiatives
Event and Community Programme support
Client objective understanding
Environmental policy adherence
ESG deliverables support
Accident/incident reporting and management
Emergency procedure establishment
Safe working practice establishment

Location

London

Work Type

Full-time
Onsite

Experience Level

Senior

Education Level

IOSH or NEBOSH

Salary/Compensations

£60K + 10% discretionary bonus

Benefits

Additional hours may be required
Access to Benefits Booklet for more information

About the Company

Savills is a global real estate services provider.