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About the Role

Index Exchange is a global advertising supply-side platform enabling media owners to maximize the value of their content on any screen. We connect leading experience makers with the world’s largest brands to ensure a quality experience for consumers. We are looking for talented professionals to help take us to the next level in the programmatic evolution.

Responsibilities

• Lead and Develop the Global Publisher Operations Organization, including recruiting, onboarding, and developing people managers and individual contributors.
• Define Strategy and Vision for Publisher Operations, translating company strategy into effective multi-quarter plans.
• Drive Publisher Growth and Account Hygiene, seeking new ways to grow revenue and ensure optimal integration setup.
• Outline requirements and standardize best practices for onboarding, integrating, optimizing, and improving publisher performance.
• Act as a senior escalation point of contact for internal teams and publishers on complex operational or technical issues.
• Establish KPIs and operational metrics that drive accountability across the global team and implement performance metrics.
• Partner closely with Product, Engineering, Sales, Account Management, and Platform Partnerships.
• Support product launches across MVP, Alpha, Beta, and GA phases.
• Establish new and cultivate existing relationships with key publisher accounts.
• Keep global Operations leadership informed of key developments, wins, risks, and opportunities.
• Champion the adoption of AI across the team, staying current on emerging tools and use cases.

Requirements

• 10+ years of experience in programmatic advertising, publisher operations, SSP operations, or digital media, with significant exposure to global markets.
• Significant experience leading large, globally distributed operations teams, including managing senior managers and regional leaders, across multiple regions.
• Deep understanding of publisher monetization strategies across display, video, CTV, app and emerging channels.
• Strong understanding of SSP operations, ad serving technologies, integration hygiene, and account optimization strategies.
• Demonstrated experience acting as a senior escalation point for complex, high-stakes operational situations.
• Proven ability to develop and execute customer-centric strategies that grow publisher revenue and strengthen partner relationships.
• Experience establishing and monitoring performance metrics, operational KPIs, and driving continuous improvement initiatives.
• Exceptional verbal and written communication skills, with experience presenting to executives and cross-functional teams.
• Strong analytical and problem-solving capabilities, with a data-driven approach to operational decision-making.
• Experience working across multiple geographies and time zones, with an appreciation for cultural nuance in global organizations.
• Bachelor’s degree in Business, Marketing, Technology, or a related field; MBA or advanced degree preferred.

Skills

• AdTech & Publisher Operations Expertise
• Leadership
• Customer-First Mindset
• Strategic and Hands-On Approach
• Strong Communication
• Collaboration
• Operational Mindset
• Solutioning & Product Mindset
• Adaptability
• Continuous Learning
• AI-Forward Leadership

Location

• Toronto
• New York
• Montreal
• Kitchener
• London
• San Francisco
• Global

Work Type

• Remote
• Hybrid
• Onsite

Experience Level

• 10+ years of experience

Education Level

• Bachelor’s degree in Business, Marketing, Technology, or a related field
• MBA or advanced degree preferred

Salary/Compensations

• The base salary range for this role is (X Number) to (X Number). The total compensation package may vary depending on non-discriminatory factors such as job-related knowledge, skills, and experience.

Benefits

• Comprehensive health, dental, and vision plans for you and your dependents
• Paid time off, health days, and personal obligation days plus flexible work schedules
• Competitive retirement matching plans
• Equity packages
• Generous parental leave available to birthing, non-birthing, and adoptive parents
• Annual well-being allowance plus fitness discounts and group wellness activities
• Employee assistance program
• Mental health first aid program
• One day of volunteer time off per year and a donation-matching program
• Monthly town halls and regular community-led team events
• Multiple resources and programming to support continuous learning

About the Company

• Index Exchange is a global advertising supply-side platform enabling media owners to maximize the value of their content on any screen.
• We are a proud industry pioneer with over 20 years of experience accelerating the ad technology evolution.
• We have radically transparent business practices and are dedicated to total market efficiency.
• We are committed to upholding the integrity of the programmatic ecosystem at large.
• Index is an exciting and fast-paced place to work, built on core values of trust and transparency.
• We pride ourselves on our independence and openness, not only in our technology, but in our teams, too.
• Our diverse and inclusive culture celebrates unique differences to help drive Index forward.
• We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace.

Equal Opportunity

• At Index Exchange, we believe that successful products are built by teams just as diverse as the audience who uses them.
• We are committed to equal employment opportunities.
• We celebrate diversity of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status.
• Diversity is the human experience.
• For those who show grit, passion, and humility—Index will welcome you.
• Index Exchange welcomes and encourages individuals with disabilities to apply to work with us.
• Index Exchange will make reasonable efforts to ensure accommodation requests are met throughout the recruitment process.