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About the Role

As Senior Account Director, you will lead teams to deliver industry-leading work by utilising your knowledge of social-first strategy and output and building in-depth relationships with your clients. You'll work across both retainers and project work, collaborating with all specialist roles.

Responsibilities

• Lead account teams to deliver best-in-class social-first strategy, creative, media, and community strategy.
• Ensure output meets strategic objectives.
• Lead the development of senior client relationships and services strategy.
• Gain in-depth understanding of partner brands to inform account direction.
• Lead the commercial management of account scopes and report on performance.
• Support the development of the Client Services department through teaching, process iteration, and reporting.

Requirements

• 5+ years of experience in a Client Services role within an agency.
• Proven ability to own and drive output quality on an account.
• Good understanding of social-first delivery (strategy, creative, media, and management).
• Good understanding of project management and Client Services principles.
• Experience in the commercial running of account work.
• Proven track record of retaining, developing, and growing accounts.
• Passion for improving client experience and relationship development.
• Ideally, experience working with global brands, preferably in FMCG.

Skills

• Social-first strategy
• Social-first output
• Client relationship management
• Commercial management
• Project management
• Client Services

Location

• London, UK

Work Type

• Hybrid Working
• 3 days in the office per week
• Fix + Flex model
• Wednesdays and Thursdays as Fix Days
• Third day is Flex (Monday, Tuesday, or Friday)

Experience Level

• Senior

Salary/Compensations

• £63,000 to £68,000

About the Company

• Born Social is a social-first creative agency bringing brand building into the social era.
• Has a track record of delivering transformation for iconic brands like Guinness, Ford, and Barclays.
• Led by social natives and brand experts, underpinned by technology.
• Backed by a B-Corp certified business.
• Consistently recognised as one of the best places to work.
• Born Social is part of Croud, a global, full service media, creative and data agency.
• Operates as a scaled network of Intelligent, Creative Specialists.

Equal Opportunity

• Internal candidates may be considered as part of the selection process.
• Celebrates different ideas, perspectives, and backgrounds.
• An equal opportunities employer.
• Believes in the power of an inclusive and representative team.
• Welcomes applications regardless of race, religion or belief, sex, gender identity, sexual orientation, age, political affiliation, family, or parental status.
• Goes further than complying with the Equality Act.
• Committed to inclusion, diversity, and representation.