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About the Role

Kraken is seeking an exceptional Strategic Account Manager to own and develop one of our largest Flexibility customer relationships across the UK, Europe and North America. The role is responsible for building trusted stakeholder relationships, coordinating priorities across Kraken teams and helping customers realise value from Kraken’s portfolio of Flexibility products and services across multiple markets.

Responsibilities

Own the strategic Flexibility relationship with one of Kraken's largest customers across Residential Flex, GenFlex and emerging Flex propositions.
Act as the primary point of coordination between the customer and Kraken for Flexibility.
Build trusted advisor relationships with executive, operational and technical stakeholders.
Act as a cross-functional leader, aligning priorities across Delivery, Product, Engineering and Customer Success.
Act as the customer advocate within Kraken whilst balancing the needs of the wider business.
Maintain a deep understanding of high-priority features, customer commitments and critical incidents to proactively drive delivery progress.
Provide clear and concise communication to senior stakeholders during periods of change, growth and delivery challenges.
Challenge constructively and hold both customer and internal teams accountable for agreed outcomes.
Facilitate and evolve customer governance, including monthly product roadmap reviews, executive steering committees, QBRs and strategic planning sessions.
Prepare client reporting, account health and forecasting updates.
Lead commercial discussions where required.
Ensure customers achieve meaningful outcomes and realise value from Kraken's Flexibility products and services.

Requirements

Experience managing complex enterprise customers.
Strong stakeholder management skills.
Highly organised and proactive.
Ability to lead through influence and create clarity in ambiguous situations.
Comfortable holding others accountable, navigating difficult conversations and maintaining strong working relationships.
Strong written and verbal communication skills.
Ability to simplify complex topics and communicate them clearly to different audiences.
Comfortable working autonomously, taking ownership without waiting for direction, whilst keeping stakeholders aligned and informed.
Demonstrated ability to build trusted relationships.
Resilient, accountable and delivery focused.
Strong collaboration and influencing skills.

Skills

Stakeholder management
Prioritisation
Communication
Commercial awareness
Cross-functional leadership
Client reporting
Forecasting
Commercial negotiations

Location

UK
Europe
North America

Work Type

Full-time

Experience Level

Experience managing complex enterprise customers
Experience of flexibility markets is highly advantageous
Experience of commercial negotiations

Benefits

Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA.
One of the Best Workplaces on Glassdoor in the UK.
Rated 4.7 on Kununu as a Top Company in Germany.
Customised interview process for comfort and maximum magic.

About the Company

Kraken powers some of the most innovative global developments in energy.
We’re a technology company focused on creating a smart, sustainable energy system.
Our operating system for energy is transforming the industry around the world in a way that benefits everyone.
Help us make a real impact on shaping a better, more sustainable future.

Equal Opportunity

As an equal opportunity employer, we do not discriminate on the basis of any protected attribute.
We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.