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About the Role
Lead innovative HR and employee transformation programmes across reward, benefits, wellbeing, culture, and organisational change. Help clients respond to evolving workforce expectations, the future of work, and the growing impact of AI on employee experience. This role requires strategic thinking, creativity, and a passion for solving complex people challenges. Utilize strong storytelling, communication, and analytical skills to transform complex ideas into engaging employee experiences that drive action and business impact. Lead project teams, build client relationships, support business growth, and evolve the employee experience offering.
Responsibilities
- Manage the design, development, and delivery of Employee Experience (EX) strategies for a broad range of HR programs that drive desired changes in employee behaviour.
- Translate complex concepts into compelling and engaging communications across various media, including print and digital, with an eye towards cutting-edge solutions and data integration.
- Bring fresh thinking to client challenges, helping shape modern communication approaches and employee experiences that reflect the changing needs of today’s workforce.
- Demonstrate effective relationship management skills to build ongoing relationships with key clients to become a trusted advisor and deliver Communication & Engagement solutions.
- Lead internal project teams, managing projects and client expectations, and raising appropriate issues to Directors.
- Partner with analyst and associate-level team members to review work, provide guidance and insight.
- Contribute to the learning and development of team members through “on the job” feedback.
- Contribute to new business development by drafting statements of work, project plans, and budgets involving multiple workflow streams and client teams.
- Develop insights and strategies related to Employee Experience (EX) and/or managing organisational change, including assessment of risks and impacts, and communicate these clearly and succinctly to identified stakeholders.
- Apply a deep understanding of the factors that drive engagement, behaviour change, and business performance to ensure solutions translate insight into measurable impact.
- Contribute to the development of intellectual capital, including new tools, solutions, and approaches around Employee Experience (EX).
- Act as a change agent within the practice, helping to develop new thinking, capabilities, and approaches that keep our offer relevant, distinctive, and future-focused.
- Deliver profitable revenue to the business through individual sales and billable hours goals.
Requirements
- Combines strategic thinking with creativity.
- Thrives on solving complex people challenges.
- Uses strong storytelling, communication, and analytical skills.
- Ability to turn complex ideas into engaging employee experiences that drive action and business impact.
- Ability to lead project teams.
- Ability to build trusted client relationships.
- Ability to support business growth.
- Ability to evolve employee experience offering in a fast-changing market.
- Experience in managing the design, development, and delivery of Employee Experience (EX) strategies.
- Experience translating complex concepts into compelling communications.
- Experience shaping modern communication approaches and employee experiences.
- Experience demonstrating effective relationship management skills.
- Experience leading internal project teams.
- Experience partnering with analyst and associate-level team members.
- Experience contributing to new business development.
- Experience developing insights and strategies related to Employee Experience (EX) or managing organisational change.
- Experience applying a deep understanding of factors driving engagement, behaviour change, and business performance.
- Experience contributing to the development of intellectual capital.
- Experience acting as a change agent within a practice.
- Experience delivering profitable revenue through individual sales and billable hours goals.
Skills
- Strategic thinking
- Creativity
- Problem-solving
- Storytelling
- Communication
- Analytical skills
- Employee Experience (EX)
- HR programs
- Organisational change
- Reward
- Benefits
- Wellbeing
- Culture
- Client relationship management
- Project management
- Business development
- Data integration
- AI impact on employee experience
Experience Level
- Director
About the Company
- Market-leading Communications & Engagement Solutions team.