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About the Role
Join a fast-growing team in Toronto as a Senior Customer Relations Executive on the FX Dealing Desk. You will be a key point of contact for corporate clients, providing daily operational and trading assistance, acting as an ambassador for Ebury's products and services.
Responsibilities
- Provide daily operational and trading assistance to corporate clients.
- Act as an ambassador for the product and service at a customer-facing level.
- Manage a portfolio of 300 clients trading online through the Ebury platform.
- Ensure clients utilize Ebury as their primary platform for international trading and payments.
- Resolve client issues as they arise.
- Liaise and mediate between multiple internal departments to find solutions.
- Deal directly with clients as an ambassador for the brand and product.
- Manage different types of inquiries simultaneously across several platforms and client types.
- Promote the company offering and identify new opportunities to grow key accounts.
- Book live currency trades, process banking information, and handle high-value payments.
- Identify potential client issues preemptively.
- Take ownership of client issues and queries, ensuring resolution.
Requirements
- Strong interest in client servicing.
- Willingness to go the extra mile to exceed customer expectations.
- Desire to deliver best-in-class service.
- Strong written and verbal communication skills.
- Ability to thrive in a high-pressure/fast-paced environment.
- Ability to excel in a busy client-facing environment with significant monthly workload peaks.
- Proficiency in managing workload around tight time constraints.
- Confidence in dealing with numbers, including exchange rates and profit margins.
- Accuracy in dealing with live currency trade booking, banking information, figures, and high-value/volume payments.
- Self-starter with the initiative and ability to 'get stuck in'.
- Completely fluent English.
- Ability to adapt in a constantly evolving and challenging environment.
Skills
- Client-facing skills
- Operational know-how
- Problem-solving abilities
- Interpersonal skills
- Multitasking/prioritization
- Commercial awareness
- Attention to detail
- Microsoft suite (particularly Excel)
- Sales skills (a plus)
- Knowledge of FX
- Knowledge of Ebury's products
Location
- Toronto
Work Type
- Office Based
- Full-time
Experience Level
- Senior
Benefits
- A career with Ebury, a hyper-growth FinTech firm.
- A clear path for progression, mapped out by individual goals and personal objectives.
- Tools to develop and master client relationship skills.
- Opportunity to service and develop your own book of clients.
- A support structure to drive success.
About the Company
- Ebury helps ambitious businesses unlock global growth.
- Ebury delivers sophisticated, integrated solutions — business accounts, hedging, and financing — on a single platform with a seamless workflow.
- Ebury's success is built on helping businesses operate and scale globally.
- Ebury is a fast-growing leader in fintech, founded in 2009.
- Ebury has 1,800+ employees across nearly 70 cities.
- Ebury utilizes a proprietary platform built to help businesses streamline and manage global cash flow.
- Ebury focuses on continuous product evolution and innovation to build the infrastructure for borderless growth.
Equal Opportunity
- We believe in inclusion.
- We stand against discrimination in all forms and are against the intolerance of differences that makes us a modern and successful organisation.
- At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story.