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About the Role

Lead and execute SAP projects, providing technical and functional expertise, collaborating with cross-functional teams, and ensuring compliance with project standards. This role also involves continuous application operations, improvements, and proactive management, including incident and problem resolution, service request handling, and custom code analysis.

Responsibilities

• Lead and execute SAP projects in assigned modules (e.g., FICO, ABAP, CM/TRM, BTP, SAP Build).
• Provide technical and functional expertise to ensure successful delivery of services.
• Collaborate with cross-functional teams and stakeholders for seamless integration and deployment.
• Ensure compliance with project timelines, quality standards, and client requirements.
• Mentor junior team members and contribute to knowledge sharing.
• Manage customer business processes within defined application scope.
• Resolve incidents through service restoration, workaround, or action plan.
• Perform root cause analysis, propose resolutions, recommend optimizations, and involve product support if needed.
• Handle standard service and change requests from key users.
• Implement improvements for customer business processes within defined application scope.
• Address non-standard service requests.
• Process non-standard change requests.
• Deliver proactive management for customer business processes.
• Provide business process and application monitoring, automated remediation, and AI-generated reports.
• Conduct periodic analysis to maintain clean core principles.
• Manage system and cloud instances in monitoring tools.
• Act as a Subject Matter Expert wherever required.
• Mentor junior analysts to improve their performance through feedback and coaching.
• Build product expertise on a large quantity of diverse products through thorough research and analysis of data from multiple channels.
• Provide value add to business process / application improvement through research and analysis.
• Prepare and develop documentation for tools and project processes to support the Lead Trainer and Team Lead.
• Define deliverables and measures for the project.
• Track metrics at an engagement and individual level and monitor timelines / milestones.
• Prepare periodic reports.
• Escalate and solve challenges with respect to projects in coordination with internal/external stakeholders.
• Oversee a small group of project team who are responsible to optimize work allocation to maximize and balance the broad set of goals defined by the team leads.

Requirements

• Minimum 6 years of relevant professional experience in SAP implementation and support.

Skills

• SAP FICO
• SAP ABAP
• SAP CM/TRM
• SAP BTP
• SAP Build
• Incident Management
• Problem Management
• Service Request Management
• Change Management
• Monitoring & Remediation
• Custom Code Analysis
• Landscape Management
• Subject Matter Expert
• Coaching
• Research
• Analysis
• Documentation
• Reporting
• Stakeholder Management

Experience Level

• Minimum 6 years