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About the Role

London Square is seeking an experienced Customer Care Operative to join their Customer Care team. The role involves ensuring clear and concise communication with customers, rectifying defects, and maintaining strong customer relationships. This is a project-based role requiring travel to sites, with a company vehicle provided.

Responsibilities

• Attending customer properties to rectify defects in line with company standards.
• Closing out defects within the allocated time, preferably on a first-time fix.
• Sending reports to the Customer Care Team detailing works carried out and if further visits are needed.
• Tracing and accessing defects as and when required.
• Assisting Customer Care Managers on defect resolution meetings as and when required.

Requirements

• Must have empathy and an ability to stay calm in challenging situations.
• Must be able to manage tasks by priority and stay organised.
• Must be able to communicate in a clear and concise manner.
• Must be able to recognise when an escalation is required.
• Must have a Driving License as Van supplied.

Skills

• Experience of working as a Customer Care Operative or Multi-trade for a Developer in a similar role.
• Experience in using Clixifix.
• Understanding of NHBC & NHQB.
• CSCS card and relevant NVQ’s.

Location

• London
• Project based with travel to sites

Work Type

• Full-time

Experience Level

• Experienced

Education Level

• NVQ’s

Salary/Compensations

• Competitive compensation package
• car allowance
• discretionary bonus

Benefits

• Private Medical Insurance.
• Group Pension Scheme and Life Insurance.
• 25 Days holiday plus bank holidays including a holiday trading scheme and long service days.
• Mobile phone Allowance
• Bupa Employee Assistance
• Virtual GP Service
• Salary sacrifice scheme for electric vehicles
• Cycle to Work
• Gym Membership corporate discounts
• Health Cash Plan
• Perkpal (shopping discounts)
• Tech Scheme
• Payroll Giving
• Free onsite gym (head office)
• Free breakfast & lunch (head office)

About the Company

• London Square is a fast-growing developer focused on London, creating places that reflect the capital at its best – dynamic, diverse and full of life.
• Over the past two years, they’ve brought more than £2bn of capital into London living.
• They are part of Aldar, the UAE’s leading real estate developer, investor, and manager.
• Committed to creating world-class developments, anchored in high quality design, sustainability, and outstanding customer service.
• Their success is driven by their people. They’re an energetic, entrepreneurial business where ideas are backed, responsibility comes early, and everyone plays a part in shaping what they build and how they work.
• Looking for talented people who want to help make London a better place to live and who want to grow with them.

Equal Opportunity

• London Square are proud to be an equal opportunities employer.
• At London Square, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success.
• We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.