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About the Role
As a Regional Retail Manager for the South region at SEPHORA UK, you will lead people, performance, and standards across stores, building empowered teams and elevating the customer experience to maximize sales and KPIs. You will translate strategy into action and make a visible impact in a fast-paced retail environment.
Responsibilities
- Lead the people, standards, customer experience, and operational performance of stores across the South region.
- Build and develop SEPHORA’s brand and culture across all stores in your area of accountability.
- Own the people, standards, customer experience, financial, and operational performance of stores within your region.
- Coach and develop store leaders and teams to translate retail plans into tangible actions that drive agreed targets.
- Build, develop, and implement store and area plans to maximize sales and KPI performance.
- Deliver all sales and KPI targets through performance monitoring, opportunity identification, and action planning.
- Ensure best-in-class customer experience is consistently delivered across all stores.
- Provide clear leadership, support, and direction aligned with the vision and strategic direction of SEPHORA UK.
- Recruit, retain, and develop exceptional people, with a strong focus on talent identification and succession planning.
- Define, build, and follow up on people development plans in partnership with HR, Training, and Education.
- Support the management of employee relations and performance across assigned stores.
- Create and maintain a customer-obsessed, brand-focused environment for all frontline teams.
- Support the rollout of retail projects and act as gatekeeper of retail communications and data to stores.
- Demonstrate strong customer and frontline obsession by being present in stores four days a week, leading service culture through observation and feedback.
- Translate area objectives into store sales and KPI targets, monitoring performance and identifying store and leadership improvement opportunities.
- Oversee retail operations and standards, including back-of-house organisation, stock and inventory management, H&S compliance, merchandising, cleanliness, security, and full support of key product launches and initiatives.
Requirements
- Proven experience leading fast-paced, high-turnover stores (£10M+) with strong commercial results.
- Strong experience in customer experience leadership within retail environments.
- Solid knowledge of sales, service, and commercial KPIs, including conversion and average basket.
- Comprehensive beauty industry knowledge, with up-to-date awareness of trends and products.
- Confidence using Microsoft Office, including PowerPoint and Excel.
- Excellent communication skills, with the ability to collaborate, influence, and build trust with store and head office teams.
- A high-achievement mindset with the ability to drive change, work autonomously, and thrive in a fast-paced environment.
- High energy and adaptability, embracing change, leading from the front.
- Hold a valid driving licence with flexibility to travel across the UK.
Skills
- Customer Experience Leadership
- Sales Management
- KPI Performance Monitoring
- Talent Identification
- Succession Planning
- Retail Operations Management
- Merchandising
- Inventory Management
- Microsoft Office Suite (PowerPoint, Excel)
- Communication
- Collaboration
- Influence
- Team Building
- Adaptability
Location
- South region, UK
Work Type
- Full-time
- Onsite
Experience Level
- Retail Leadership
- Management
Salary/Compensations
- Competitive pay that grows with you - including annual salary reviews based on your performance and our company results.
Benefits
- Private Healthcare
- Life Assurance
- Private Pension from day one
- Competitive pay
- Generous employee discount across beauty brands
- Paid day off on your birthday
- Access to a perks and wellbeing platform
- LVMH Heart Fund – social and emergency support
- Generous holiday allowance
- Option to buy extra holiday days
About the Company
- SEPHORA UK is a leading beauty retailer, part of the LVMH family, known for pushing boundaries through creativity, innovation, and inclusivity.
- With nearly 500 iconic brands and its own SEPHORA Collection, the company is redefining the future of prestige beauty.
- SEPHORA is experiencing bold expansion across the UK and offers immersive retail experiences.
Equal Opportunity
- SEPHORA is proud to be an equal opportunity workplace for all.
- We do not discriminate in recruitment, hiring, training, advancement, or other employment practices.
- We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.