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About the Role

This Event and Commercial Operations Executive role supports the delivery and execution of sponsor and exhibitor contracts for Fintech Americas, ensuring seamless customer experiences while supporting revenue growth. The role focuses on enabling sales teams, optimizing customer onboarding, and driving retention through proactive engagement.

Responsibilities

• Create, manage and enhance the sales inventory to support the sales team in reaching their revenue targets.
• Serve as a primary point of contact for sponsor/exhibit clients during onboarding and throughout their lifecycle.
• Develop and maintain client resources, including the supplier database, exhibitor manual, onsite documentation, floor plans, FAQs, and health and safety & sustainability practices and onsite welcome packs.
• Support the successful operational delivery of sponsorship agreements and execution of the exhibit floor, taking on specific projects from planning to onsite.
• Manage branded assets, including collating requirements, placing orders, and overseeing deliveries.
• Work with Head of Ops to ensure the commercial ops budget is managed and a healthy profit margin on all commercial items is maintained.
• Work closely with sales teams to identify upsell and cross-sell opportunities.
• Coordinate with wider event ops team members to resolve any client issues efficiently.
• Support on other core deliverables of the shows such as signage and catering.
• Attend and support other shows within fintech and Informa festivals more widely as time and workload allow.

Requirements

• Ideally at least 3 years working within the exhibition or conference industry.
• Ability to work in a high-performing, fast-paced environment.
• Works well within a team.
• Self-motivated, accountable and sets own goals.
• Efficient, pragmatic and detail-oriented.
• Superior organisation and prioritisation skills.
• Good communication skills and great customer service.
• Patient, calm and composed under pressure.
• Flexible, open-minded and adaptable.
• Office attendance is essential. Current pattern is 3 days a week, subject to change.
• As this role supports shows across different time zones, alternative work hours will be required, as necessary.

Skills

• Customer-Centric Mindset
• Communication Skills
• Organization
• Project management
• Multitasking capabilities
• Problem-Solving
• Collaboration
• Adaptability
• Professional Fluency in Spanish (preferred)

Location

• 605 3rd Ave, New York

Work Type

• Hybrid
• Remote
• In-person

Experience Level

• Mid-level

Salary/Compensations

• $60,000 - $70,000

Benefits

• Great community: a welcoming culture with in-person and online social events, charity day and active colleague groups and networks.
• Broader impact: up to four days per year to volunteer, with charity match funding available.
• Career opportunity: bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning.
• Internal job moves encouraged and supported.
• Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day.
• Work from (almost!) anywhere for up to four weeks a year.
• Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount.
• Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app.
• Recognition for great work, with global awards and kudos programs.
• Chance to collaborate with teams around the world.

About the Company

• Part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100.
• Purpose is to connect customers to information and people that help them know more, do more and be more.
• Runs around 800 events each year, creates digital platforms based on engaging news and information content, and operates professional development programmes.

Equal Opportunity

• Inclusive experiences and environments where all perspectives and backgrounds are welcomed.
• Formally an Equal Opportunities Employer.
• Decisions based on relevant qualifications and merit.
• Does not discriminate on the basis of key characteristics and statuses, including all of those protected by law.