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About the Role

At VitalCALL, great account management means creating meaningful partnerships that support people to live safely and independently. We are seeking an Account Manager with commercial focus, emotional intelligence, and genuine care to manage and grow a portfolio of existing customers, referral partners, and business accounts across NSW & ACT. This role involves a proactive, consultative approach to build trusted relationships, uncover opportunities, and ensure high standards of service.

Responsibilities

Manage and grow a portfolio of existing accounts across your territory or sector
Identify opportunities for upselling, cross-selling, renewals, and service expansion
Deliver against account growth, retention, and activity targets
Lead account conversations around pricing, proposals, service solutions, and renewals
Maintain accurate account plans, forecasts, pipeline activity, and CRM records
Build strong, long-term relationships with clients, referral partners, and stakeholders
Become a trusted point of contact by providing proactive, responsive, and solutions-focused support
Conduct regular account reviews to understand customer needs and identify growth opportunities
Strengthen partnerships through consistent engagement and high-quality service
Collaborate with internal teams to ensure a seamless customer experience
Support onboarding and implementation for new and existing accounts
Resolve issues and escalations in a timely, professional, and customer-focused way
Monitor customer satisfaction, engagement, and retention across your portfolio
Ensure account activity aligns with internal processes, service standards, and compliance requirements
Share customer insights and feedback to support continuous improvement

Requirements

Experience in account management managing multiple complex accounts
A strong track record of growing accounts and building long-term client relationships
Excellent communication across all stakeholder engagement
Strong commercial awareness and the ability to identify opportunities for growth
A proactive, organised, and self-motivated approach
Experience using CRM systems, ideally Salesforce
A current driver’s licence

Skills

Account Management
Commercial Focus
Emotional Intelligence
Customer Care
Relationship Building
Salesforce

Location

NSW & ACT

Work Type

Full-time

Experience Level

Account Management

Salary/Compensations

Competitive salary, car and sales incentive plan

Benefits

Comprehensive training and ongoing development
Competitive salary, car and sales incentive plan
Flexible working arrangements
Free onsite parking
A supportive, collaborative team environment
Access to a company discount portal
Fitness Passport access for you and your family

About the Company

VitalCALL is Australia’s original provider of 24/7 personal emergency response alarms, helping keep people safe every day.
Backed by Chubb and powered by API Group, global leaders in fire safety and security, with over 200 years of experience protecting people, property, and communities worldwide.
Chubb Fire & Security is a global business driven by keeping people and the world safe, providing essential systems, equipment and services.
Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies.

Equal Opportunity

We believe in diversity and inclusion and welcome applicants from different backgrounds. This includes First Nations people, people with disability, LGBTIQA+ and all cultural and language backgrounds.