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About the Role
As the Store Manager, reporting directly to the District Manager and supported by an Assistant Store Manager, you will play a pivotal role in leading a passionate team of Beauty Advisors, Studio Artists, and Department Managers to embody Sephora's values to empower our clients.
Responsibilities
- Driving a selling culture within your team to meet KPI’s and promote Sephora’s values
- Consistently raise performance and capability of the team to support developing internal talent
- Utilise and exploit data to support with operational decisions by working closely with the district manager and director of stores
- Implement a continuous improvement mentality within the team and work in partnership with the wider team
- Energise your team to deliver first class customer service within a fast-paced environment
- Creating Amazing Customer Experience. Lead your team to provide clients with meaningful in-store experiences that build brand loyalty through promoting positive behaviours to elevate client experience
- Managing Day-to-Day Store Operations. Drive operational initiatives including brand events, training, and supporting visual merchandising changes to ensure the store represents the Sephora brand and culture
- Developing Sales and Budget Strategies. Manage the profit and loss for your store including monitoring stock levels to maximise sales and profitably and identify, analyse, and forecast sales or issues
- Enhancing Our Culture. Maintain a strong and positive culture where everyone is valued, recognized, and enabled to succeed through feedback and career development, coaching, learning, and recognition
- Maintaining Results. Monitor KPIs and help attract, recruit, and develop store talent
Requirements
- Previous retail management experience at a big box retailer or multi-site experience
- Passionate about excellent client service and experiential retail
- Excellent organizational, analytical, and business management skills
- Hands-on leader who loves being on the sales floor to motivate, coach, and help our team members succeed
- Knack for attracting, identifying, and inspiring talented employees
- Strong emotional intelligence, communication skills, and the ability to influence team members at all levels
- Enjoy a flexible work schedule and are able to work weekends, before/after store hours, and evenings
- Australian Citizens or Permanent Residents only
- Able to provide 5 full days of availability across key trading times including late-night, weekend and public holiday trading
Skills
- Business management
- Sales strategy
- Budget strategy
- Customer service
- Talent development
- Data utilization
- Operational decision making
- Continuous improvement
- Team motivation
- Coaching
- Learning
- Recognition
- Emotional intelligence
- Communication
- Influence
Location
- Warringah Mall
Work Type
- Full-Time (38hr)
- Fixed-term until February 2027
Salary/Compensations
- Base Salary + Super + Bonus
Benefits
- Gifted products throughout the year
- Store discounts of up to 45% off
- Paid Parental Leave
- Birthday Leave
- Personal Leave
- Health and well-being initiatives
- 24/7 Mental Health well-being programs
- Life Insurance
- Discounted Gym memberships
- Opportunities for personal development in ANZ through succession
- Opportunities across our global group of high-end luxury brands within LVMH
- Unique online learning platform
- Fun social calendar
- Annual Conference & Travel prize for store of the year
About the Company
- Sephora believes that beauty thrives in diversity and discovery.
- Our purpose is to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.
- Sephora is part of the Global Louis Vuitton Moet Hennessey Group which is the world's largest luxury goods conglomerate.
- Across Australia and New Zealand, we have circa 30 stores, a growing online platform and we plan to expand this year on year.
- We also have our head office based in Sydney CBD.
Equal Opportunity
- Sephora is proud to be an equal opportunity workplace for all.
- We do not discriminate in recruitment, hiring, training, advancement, or other employment practices.
- We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.
- If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application.
- We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.