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About the Role
Lead a passionate team of Beauty Advisors, Studio Artists, and Department Managers to embody Sephora's values and empower clients. Drive a selling culture, utilize data for operational decisions, and foster a continuous improvement mentality within the team.
Responsibilities
- Drive a selling culture within your team to meet KPIs and promote Sephora’s values
- Consistently raise performance and capability of the team to support developing internal talent
- Utilize and exploit data to support operational decisions
- Implement a continuous improvement mentality within the team
- Energize your team to deliver first-class customer service in a fast-paced environment
- Create amazing customer experiences by leading the team to provide meaningful in-store experiences that build brand loyalty
- Manage day-to-day store operations, including driving operational initiatives, brand events, training, and supporting visual merchandising changes
- Develop sales and budget strategies, manage profit and loss, monitor stock levels, and maximize sales and profitability
- Enhance culture by maintaining a strong and positive culture where everyone is valued, recognized, and enabled to succeed
- Maintain results by monitoring KPIs, attracting, recruiting, and developing store talent
Requirements
- Previous retail management experience at a big box retailer or multi-site experience
- Passion for excellent client service and experiential retail
- Excellent organizational, analytical, and business management skills
- Hands-on leader who loves being on the sales floor to motivate, coach, and help team members succeed
- Knack for attracting, identifying, and inspiring talented employees
- Strong emotional intelligence, communication skills, and the ability to influence team members at all levels
- Enjoy a flexible work schedule and are able to work weekends, before/after store hours, and evenings
- Must be an Australian Citizen or Permanent Resident
- Ability to provide 5 full days of availability across key trading times, including late-night, weekend, and public holiday trading
Skills
- Leadership
- Team Management
- Sales Strategy
- Budget Management
- Data Analysis
- Customer Service
- Visual Merchandising
- Talent Development
- Communication
- Emotional Intelligence
- Influencing
Location
- Warringah Mall store
Work Type
- Full-Time (38hr)
- Fixed-term until February 2027
Experience Level
- Retail Management
Salary/Compensations
- Base Salary + Super + Bonus
Benefits
- Gifted products throughout the year
- Store discounts of up to 45%
- Paid Parental Leave
- Birthday Leave
- Personal Leave
- Health and well-being initiatives
- 24/7 Mental Health well-being programs
- Life Insurance
- Discounted Gym memberships
- Opportunities for personal development in ANZ
- Opportunities across global group of high-end luxury brands within LVMH
- Unique online learning platform
- Fun social calendar
- Annual Conference & Travel prize for store of the year
About the Company
- Sephora believes that beauty thrives in diversity and discovery.
- Sephora is part of the Global Louis Vuitton Moet Hennessey Group, the world's largest luxury goods conglomerate.
- Across Australia and New Zealand, Sephora has circa 30 stores and a growing online platform, with plans for year-on-year expansion.
- Offers diverse store opportunities and has a head office based in Sydney CBD.
Equal Opportunity
- Sephora is proud to be an equal opportunity workplace for all.
- Does not discriminate in recruitment, hiring, training, advancement, or other employment practices.
- Celebrates diversity and is committed to creating and fostering an inclusive environment for all employees.
- Will make every effort to ensure needs are met to provide a fair and transparent process of assessment for candidates requiring reasonable adjustments.