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About the Role

OSAN Ability (Hornsby Branch) is seeking compassionate and dedicated Bilingual Support Workers to support elderly clients and NDIS participants. This role offers flexible working arrangements and the opportunity to promote independence, dignity, and wellbeing through person-centred care.

Responsibilities

• Provide person-centred home care and disability support services.
• Assist clients with personal care tasks, including showering, grooming, dressing, and hygiene support.
• Perform light domestic assistance, including cleaning, laundry, and household organisation.
• Prepare meals tailored to client preferences and dietary requirements, including traditional Chinese meals when required.
• Provide transport assistance using your own reliable vehicle.
• Support clients to attend medical appointments, shopping trips, social activities, and community outings.
• Deliver companionship and emotional support to promote social connection and wellbeing.
• Maintain accurate records and communicate effectively with care coordinators and management.
• Promote client independence while ensuring their safety and comfort at all times.
• Work independently across multiple client locations throughout the Hornsby and Upper North Shore region.

Requirements

• Fluent Mandarin language skills and effective functional English communication skills.
• Strong interpersonal, communication, and relationship-building skills.
• Compassionate, reliable, and professional approach to client care.
• Ability to work independently while travelling between client locations.
• Certificate III in Individual Support, Disability, Aged Care, or equivalent qualification; or Relevant industry experience; or Currently undertaking advanced studies in a related field.
• Current Working with Children Check (WWCC).
• Current Australian Driver's Licence.
• Reliable, insured private vehicle (essential).
• Current First Aid and CPR Certificate.
• Current National Police Check.
• Valid Australian working rights.
• Visa sponsorship is not available for this position.

Skills

• Mandarin
• English
• Interpersonal skills
• Communication skills
• Relationship-building skills
• Client care
• Independent work
• Transport assistance
• Meal preparation
• Domestic assistance
• Personal care
• Companionship
• Record keeping
• Behaviour Support Plan (BSP) implementation (for urgent vacancy)

Location

• Hornsby
• Sydney's Upper North Shore

Work Type

• Casual
• Flexible working arrangements

Experience Level

• Experienced (for comprehensive support roles)
• Limited hands-on care experience (may be considered for domestic assistance/cleaning)

Education Level

• Certificate III in Individual Support, Disability, Aged Care, or equivalent
• Currently undertaking advanced studies in a related field

Salary/Compensations

• $34.00 – $43.00 per hour
• Weekend penalty rates in accordance with the SCHADS Award

Benefits

• Travel allowance
• Kilometre reimbursement
• Paid travel time between client appointments
• Flexible casual rosters
• Potential for stable and ongoing hours
• Supportive and inclusive workplace culture
• Employee referral program incentives
• Opportunity to make a meaningful difference

About the Company

• OSAN Ability is dedicated to providing high-quality, person-centred care that promotes independence, dignity, and wellbeing for elderly clients and people living with disability.