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About the Role
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. We are looking for a Director, Workplace Experience, to support the strategic design and delivery of the workplace experience roadmap for our Angel Lane – London location.
Responsibilities
- Spearheads and supports the delivery of workplace experience strategy at local site, executing a variety of curated programs.
- Demonstrates experience in leveraging technology as an enabler to site strategy and plans to deliver exceptional results.
- Develops and implements performance metrics and key performance indicators (KPIs) to assess the effectiveness of strategic initiatives.
- Analyzes data to make data-driven decisions and adjustments.
- Manages events including town halls, hackathons, community engagements, site celebrations, and other significant events.
- Creates enablement plug & play materials and documentation to support successful program delivery.
Requirements
- Proven project management and organizational skills to turn big ideas into organized action plans with tactics, dependencies, and timelines.
- Resourceful, stays within budget, and is detail-oriented to ensure exceptional execution.
- A track record of educating and mobilizing employee champions/committees.
- Proficient and proven critical thinking and problem-solving skills.
- Demonstrated ability to establish trust, influence others to achieve desired results, and work inclusively and effectively with internal stakeholders.
- Experience successfully managing third-party vendors, contracts, and budget management.
- Strong oral and written communication skills and ability to create dynamic presentations.
- Flexibility and ability to work in a fast-paced environment.
- Responsible for information security, including abiding by security policies, ensuring confidentiality and integrity of information, reporting suspected violations, and completing mandatory security trainings.
Skills
- Project management
- Organizational skills
- Technology enablement
- Performance metrics and KPIs
- Data analysis
- Event management
- Stakeholder engagement
- Vendor management
- Budget management
- Critical thinking
- Problem-solving
- Communication skills
- Presentation skills
Location
- Angel Lane – London
Work Type
- Full-time
Experience Level
- Director
About the Company
- Mastercard powers economies and empowers people in 200+ countries and territories worldwide.
- Together with our customers, we’re helping build a sustainable economy where everyone can prosper.
- We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.
- Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
- Everyone wants easier ways to pay; we invent them.
- Checkout lines are slow; we speed them along.
- Merchants want more sales; we give them data and insights.
- People need financial access; we connect them.
- Corporate purchasing is complicated; we make it simple.
- Commuters are busy; we speed them on their way.
- Governments need greater efficiencies; we help create them.
- Small businesses are virtual; we give them access to a world of buyers.
- Retailers want to fight fraud; we provide the tools.