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About the Role

The Cluster Account Director (CAD) is responsible for developing and nurturing a key HH Global client, strengthening relationships, identifying growth opportunities, and ensuring timely delivery of solutions against business targets. This role leads a dedicated client team in delivering innovative in-store marketing materials, retail environments, and solutions, with a hands-on approach to operational management and growth.

Responsibilities

Deliver HH Global’s cluster account strategy for the client.
Develop strong relationships with senior key stakeholders across the client organization within the allocated cluster.
Manage the contract in line with contractual responsibilities.
Manage overall financial performance of the account, including risk analysis and remedy.
Lead operational delivery for the client across key categories such as temporary POS, Permanent POS, Duty Free, Visibility and promotional products, window installation, and permanent retail fixtures.
Collaborate with senior HH Global Management to drive innovation and product development.
Motivate the team to meet and exceed expectations.
Identify new business opportunities and drive account growth.
Deliver regular BI reporting to the client, presenting outcomes and objectives.
Produce client communications documents for C-level consumption, including strategic reports and QBRs.
Ensure the account is managed profitably by reconciling hours and costs.
Ensure activities comply with Company policies and procedures.
Operate effective two-way communication within a regional team in a matrix management environment.
Build successful partnerships with client business leads and key decision makers, providing strategic insights and revised solutions based on market dynamics.
Continuously refine creative and production solutions, evaluate spend to maximize capabilities, and drive value.
Shape the overall account structure and team for ideation, sourcing, procurement, production, and execution of client projects.
Increase and expand revenue by identifying opportunities and proposing solutions.
Make staffing decisions, ensuring the account is properly resourced and seasonal peaks are anticipated.
Train, mentor, and work closely with the Account Management team.
Drive performance accountability and assume responsibility for overall account management, ensuring superior customer service from the client team.

Requirements

Knowledge and experience of working with international Brands delivering in-store solutions.
Strong strategic customer account management experience.
Excellent direct client interfacing experience.
Experience working with clients across multiple APAC markets, particularly Japan.
Ability to think strategically to develop and implement customer account plans across markets.
Knowledge of outsourced procurement solutions for marketing execution.
Strong knowledge of the development and production of Print and POS.
Experience in permanent and semi-permanent retail fixtures and installations is an advantage.
Ability to analyze complex operational, financial, spend, and product data and present findings confidently.
Develop strategies underpinned by high-quality data.
Leadership capability to motivate a dedicated client team, including employee development and mentoring.
Excellent communication and presentation skills with the ability to interface with all levels of professionals.
Entrepreneurial, innovative, and creative mindset.
Highly proficient with MS Office software.
Requirement to travel in-market and out-of-market on occasion.

Skills

Strategic customer account management
Client interfacing
Strategic planning
Procurement solutions
Print production
POS production
Retail fixture development
Data analysis
Leadership
Team motivation
Employee development
Mentoring
Communication
Presentation
MS Office software
Innovation
Creativity

Location

APAC markets

Work Type

Full-time

Experience Level

Senior

About the Company

HH Global is a leading provider of marketing execution and creative production services.